Level 1 Technical Services Officer

7 days ago

Melbourne, Australia Beaumont People Full time

$60K-$70K Base + Super
- Hybrid work model (WFO, Onsite & WFH)
- Real career progression

**Level 1 Technical Services Officer - Business ICT Australia**

Are you an ambitious Tech that thrives on resolving issues for customers? Are you seeking an opportunity that will provide continuous professional development and exposure to new technologies?

Business ICT Australia are seeking a Level 1 Technical Services Officer to join the team.
- $60K-$70K Base + Super
- Supportive team culture
- Hybrid work model (WFO, Onsite & WFH)
- Real career progression

**What’s in it for you?**
- Generous remuneration package which will grow with you
- Hybrid work model (WFO, Onsite & WFH)
- Tools of trade provided
- Up to 2 paid training days per year
- Regular social events with a professional, friendly team culture
- Training in Microsoft Azure/Office 365, 3CX, Cisco Meraki, FortiGate and more
- Opportunities to be mentored by highly skilled senior systems engineers

**About the Organisation**:
Business ICT Australia is an Information & Communications Technology company providing cloud telephony, unified communications, managed services, mobility, iOT and cybersecurity to mid-market & SMEs.

**About the Opportunity**:
**Key Responsibilities**:

- Log, track and update customer support tickets, using Salesforce and Hudu
- Provide technical assistance in delivering projects across our range of IT and communications services
- Manage phone system remote moves / adds / changes
- Manage, monitor and configure Cisco Meraki and FortiGate devices
- Create, update and maintain technical documentation
- Minimum of 2 years in a technical support role
- Excellent communication manner and customer facing skills
- Excellent troubleshooting skills to deliver great outcomes for clients
- Experience in IP Networking, Routing, VPN and Firewalls
- Documentation and record-keeping skills, with strong attention to detail
- A demonstrated team player, both when working remotely and in the team environment
- A proven ability to demonstrate initiative and attention to detail to see things through
- A positive and friendly attitude, representing the company with integrity
- Excellent interpersonal and communication skills
- Strong initiative and desire to learn and develop
- An Australian driver’s license

**Extra points for**:

- Experience working for an IT Services or Telecommunications provider
- Experience with cloud-based phone systems
- Experience with Routers and Firewalls
- Experience with Salesforce
- Knowledge of SIP protocol and Wireshark packet analyzer
- Relevant IT degree

If you believe this opportunity matches your skillset, experience and personality APPLY NOW

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