Program and Practice Manager

2 days ago

Richmond, Australia North Richmond Community Health Full time

At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. _We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. _With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions._
- **
Permanent Full Time**
- **Richmond Location**
- **Generous Salary Packaging Options**
- **HS5**(with consideration of over award payment depending on experience)

**About the role**

North Richmond Community Health (NRCH) is seeking a dynamic and experienced Program and Practice Manager - Medical Services to lead our multidisciplinary medical team. In this role, you will oversee the delivery of high-quality, efficient, and sustainable primary care services that meet the varied needs of our diverse community. You will play a key role in service planning, workforce leadership, financial sustainability, quality improvement and compliance with accreditation standards.

Working closely with GPs, Nurses, Specialists and the administration team, you will ensure seamless integration of services and foster a positive, improvement-focused culture. This is an exciting opportunity to contribute to NRCH’s mission of delivering innovative, client-centred, and culturally safe healthcare.
- Lead the Medical Services Program, ensuring high-quality, efficient and sustainable primary care services.
- Provide strategic and operational leadership to GPs, Nurses and Specialists
- Manage program budgets, MBS billing processes, and financial sustainability.
- Oversee compliance with accreditation standards, infection control, and quality improvement initiatives.
- Drive workforce development, including recruitment, supervision, and performance management.
- Build a positive and continuous-improvement-focused culture within a multidisciplinary team.
- Foster integration across NRCH programs, ensuring client-centred and culturally safe care.
- Monitor service performance against KPIs, identify risks, and implement strategies for improvement.
- Strengthen stakeholder relationships with internal teams, external partners, and the wider community.

**About you**
You are an experienced leader with a strong background in health service or practice management. You combine strategic thinking with hands-on operational leadership and thrive in environments where collaboration and innovation drive positive outcomes. You bring:

- Tertiary qualifications in Management, Health Service Management, or equivalent (essential).
- Experience managing a General Practice or equivalent multidisciplinary program.
- Strong financial management skills, with experience in billing systems and MBS claiming.
- Commitment to improving health outcomes for vulnerable and marginalised communities.

Demonstrated leadership, communication, and interpersonal skills, with the ability to inspire staff and foster collaboration.**Join us**
At NRCH, we believe in making a difference. We offer:

- Generous salary packaging options.
- A supportive team culture with strong community connections.

Opportunities to innovate and shape the future of primary healthcare.**Applications close**: 21 September 2025

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