Student and Academic Services Manager

The Student and Academic Services Manager is responsible for the efficient and effective delivery of student and academic administrative processes and the development of a service-oriented Student and Academic Services team.

The position will provide strategic and operational input to assist staff decision-making, and manage relationships between administration staff and other functional areas across the College/Campus and the partner University.

**This role is offered as a Fixed Term Contract concluding in February 2026.**

**Responsibilities and Duties**:

- Lead and manage the development and implementation of consistent, streamlined and high quality student and academic services
- Ensure teams maintain knowledge of current policies, procedures and regulations to provide accurate advice to students and staff
- Identify and implement opportunities for continuous improvement in student and academic services
- Represent the College/Campus in a range of forums and events to internal and external audiences
- Initiate and manage activities to support the relevant College/Campus plans as they relate to student and academic services
- Develop and maintain productive working relationships with the partner University
- Collaborate with Navitas Group IT in the maintenance of data integrity, system improvements and reporting to regulatory authorities
- Student Administration team functions:_
- Provide effective leadership, management and supervision to teams supporting activities within the student life cycle, including: orientation, enrolment, exams, results, student progression, course completion, awards, scholarships, graduation
- Oversee the front counter enquiry functions and ensure accurate, high quality advice is provided in a timely manner
- Develop annual academic calendars that incorporate all associated College/Campus activities for relevant approvals
- Oversee the administration of student and staff evaluations and the development of subsequent reports and action plans
- Academic Administration team functions:_
- Provide effective leadership, management and supervision to teams supporting academic administration activities including: course version control and streaming processes; end of semester systems rollovers to subsequent teaching periods; articulation agreements and credit; internal and external moderation; class timetabling and textbook availability
- Ensure timely support of administrative processes for teaching staff

**Qualifications**:
**Essential**:

- A Bachelor’s degree or equivalent relevant experience and training
- Excellent communication (both verbal and written) and interpersonal skills
- Proven ability to meet deadlines and work independently
- Well-developed time management and organisational skills
- High levels of initiative and problem solving skills
- Relevant and recent experience in service provision management, preferably in an education setting
- Well-developed analytical and conceptual skills
- Strong commitment to customer service

**Desirable**:

- Experience in student administration/student services in the tertiary education sector
- Empathy for and experience in working with international students

**Additional Information**:
**What we can offer**
- We offer careers across our global operations.
- We recognise and reward.
- We understand the importance of showing appreciation.
- We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
- Navitas is where work has meaning. Our impact is far-reaching - we create lasting legacies for students and communities.
- Access to LinkedIn Learning for your development.

**Diversity Equity and Inclusion**
- At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff - no matter where they are from or who they are - feel safe, supported, and given opportunities to thrive.

**How to Apply