Student and Academic Services Manager

The Student and Academic Services Manager is responsible for the efficient and effective delivery of student and academic administrative processes and the development of a service-oriented Student and Academic Services team.

The position will provide strategic and operational input to assist staff decision-making, and manage relationships between administration staff and other functional areas across the College/Campus and the partner University.

This role is offered as a Fixed Term Contract concluding in February 2026.

Responsibilities and Duties:

• Lead and manage the development and implementation of consistent, streamlined and high quality student and academic services
• Ensure teams maintain knowledge of current policies, procedures and regulations to provide accurate advice to students and staff
• Apply expertise and provide guidance to staff on more difficult cases and on utilising policies, procedures, legislation, student rules, regulations and documented user procedures
• Identify and implement opportunities for continuous improvement in student and academic services
• Represent the College/Campus in a range of forums and events to internal and external audiences
• Initiate and manage activities to support the relevant College/Campus plans as they relate to student and academic services
• Develop and maintain productive working relationships with the partner University
• Collaborate with Navitas Group IT in the maintenance of data integrity, system improvements and reporting to regulatory authorities

Student Administration team functions:

• Provide effective leadership, management and supervision to teams supporting activities within the student life cycle, including: orientation, enrolment, exams, results, student progression, course completion, awards, scholarships, graduation
• Oversee the front counter enquiry functions and ensure accurate, high quality advice is provided in a timely manner
• Develop annual academic calendars that incorporate all associated College/Campus activities for relevant approvals
• Oversee the administration of student and staff evaluations and the development of subsequent reports and action plans

Academic Administration team functions:

• Provide effective leadership, management and supervision to teams supporting academic administration activities including: course version control and streaming processes; end of semester systems rollovers to subsequent teaching periods; articulation agreements and credit; internal and external moderation; class timetabling and textbook availability
• Ensure timely support of administrative processes for teaching staff

Essential:

• A Bachelor's degree or equivalent relevant experience and training
• Excellent communication (both verbal and written) and interpersonal skills
• Proven ability to meet deadlines and work independently
• Well-developed time management and organisational skills
• High levels of initiative and problem solving skills
• Relevant and recent experience in service provision management, preferably in an education setting
• Well-developed analytical and conceptual skills
• Strong commitment to customer service

Desirable:

• Experience in student administration/student services in the tertiary education sector
• Empathy for and experience in working with international students

What we can offer

• We offer careers across our global operations.
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development.

Diversity Equity and Inclusion

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to Apply

Applications are assessed upon receipt.To view other opportunities, please visit