Student Services Officer

**(HE04) $71,460 - $78,326 per annum plus an employer contribution of 17% superannuation applies.**

**Fixed Term, full time position available immediately until 31 December 2025**

Student Engagement and Success ensures a rich student experience through delivery of proactive initiatives that support student connections, progression and success during their time at the University of Adelaide. The unit works closely with student representatives and is responsible for orientation, program advice, academic progress and initiatives that support student retention and completion.

This role of Student Success Officer provides support for student experience activities in the Student Success Portfolio. The role is responsible for linking students with high quality program advice, participating in onboarding and enrolment processes, providing support and advice on a range of student administrative matters and contributing to student experience support activities.

**To be successful you will need**:
Essential:

- Demonstrated experience and commitment in delivering customer centred service in a shared service model
- Demonstrated ability to learn new systems and adopt to new technologies
- Demonstrated experience in a high-volume shared service structure providing multi-channel service delivery including face to face and call centre responsibilities.
- The ability to work effectively across omni-service channels to meet demand and the student lifecycle

Desirable:

- Working knowledge of relevant University systems including PeopleSoft Student Administration

Qualification/s:

- Completion of a diploma level qualification with relevant work-related experience; or
- An equivalent combination of relevant experience and/or education/training.

**Enjoy an outstanding career environment**

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

**Your division's broader role**

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience and investing in our academic staff's professional development.

Learn more at: adelaide.edu.au/dase/division-leadership

**If you have the talent, we'll give you the opportunity. Together, let's make history.**

Applications close 11:55pm, 2 September 2024

**For further information regarding this position, contact**:
Sepehr Motlagh
Team Leader, Student Success Team

You'll find a full position description and/or selection criteria below: _(If no links appear, try viewing on another device)_