Student Services Officer

**(HE04) $71,460 - $78,326 per annum plus an employer contribution of 17% superannuation applies.**

**2 Full Time, Continuing Positions Available Immediately**

Ask Adelaide deliver efficient and responsive student services that contribute to the overall student experience. Ask Adelaide is responsible for consistent enquiry management and non-academic support and advice throughout the student lifecycle in relation to wellbeing, accommodation, grievances and complaints and specialised international student services. This involves International Student Support, Student Wellbeing and Access, Student Affairs and Accommodation Service.

The Student Services Officer provides support services to students, staff and visitors. This role is required to have broad knowledge of the student’s lifecycle and provide direct support through omni channel services.

**To be successful you will need**:

- Demonstrated experience and commitment in delivering customer centred service in a shared service model.
- Demonstrated ability to learn new systems and adopt to new technologies.
- Demonstrated experience in a high-volume shared service structure providing multi-channel service delivery including face to face and call center responsibilities.
- The ability to work effectively across omni-service channels to meet demand and the student lifecycle.

**The path to Adelaide University**

We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026. Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching. You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.

**Enjoy an outstanding career environment**

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging, high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

**Your division's broader role**

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at: adelaide.edu.au/dase/division-leadership

**If you have the talent, we'll give you the opportunity. Together, let's make history.**

Applications close 11:55pm, 1 May 2025

**For further information**

For a confidential discussion regarding this position, contact:
Adam Simmons
Manager, Student Support, Ask Adelaide
P: +61 (8) 8313 4405

You'll find a full position description below: _(If no links appear, try viewing on another device)_