Workforce Planning Analyst

**Department for Infrastructure and Transport**
**Job reference**: 634199
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community. We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our people.

Service SA provides customer service to South Australians, including vehicle registrations and licensing for more than 1.3 million licence holders, as well as a variety of State Government transactions, through a network of over 20 customer service centres across the state and online.

**The Opportunity**
As a Workforce Planning Analyst at Service SA, you’ll play a vital role in ensuring our Customer Service Centre (CSC) and Virtual Contact Centre (VCC) are well-prepared to meet the needs of South Australians.

In this role, you will work closely with our Team Lead for Network Performance and Analytics to manage shift planning, optimize resource allocation, and monitor workforce systems.

This is a great opportunity for someone who enjoys using data to support effective scheduling and service delivery. By analysing workforce trends and adjusting plans to match customer demand, you’ll directly contribute to a smooth and efficient service experience across our network.

**About You**
We are looking for someone who is detail-oriented and enjoys using data to support service planning. You should have experience in workforce scheduling or resource coordination, and you’ll work well with others to ensure smooth, efficient service.

To succeed in this role, you’ll need:

- Knowledge of scheduling, forecasting, and data analysis to plan resources effectively.
- Ability to work with different stakeholders and manage expectations.
- A proactive approach to resolving issues and suggesting improvements.
- Maintain a high level of customer service.

**Special Conditions**
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
- Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.

**Tenure of Vacancy**
Temporary appointment up to 3 months (with possible extension)

**Remuneration**
ASO4 - $ 76,561 to $ 80,256 per annum

**Enquiries**
Skye Steff
A/Team Lead, Network Performance and Analytics
Telephone: (08) 7133 3973

**Application Instructions**

Applicants are required to submit a CV and a Cover Letter of no more than 2 pages addressing the selection criteria in the attached Role Statement.
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**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Workforce Planning Analyst (ASO4)

**Applications close**: 26/11/2024 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.