Mail Operations Administrator

**Overview**

The purpose of an Administrator, Mail Operations is to provide accurate and high-quality standards in the completion of processing documents, scanning, cashiering, archiving, and indexing including other tasks in line with agreed service standards.

**Key Accountabilities and main responsibilities**

Operational Management
- Receipt, opening, sorting of all incoming mail daily
- Data entry (flagging) for return to sender mail
- Creating and registering batch headers
- Archiving and retrieval of company records
- Index documents of all funds in accordance with agreed service standards and requirements of each fund
- Complete verification of all fund forms, E-flow cheques and contributions
- Identify the fund case/document and investigate member or employer details prior to indexing
- Complete all indexing tasks including faxes, returned mail and processed work for each fund on the same day in line with service standards
- Investigate cheques that haven’t been banked automatically, completing follow up process for un-bankable cheques and reporting any issues with E-flow system
- Data entry and reconciliation of cheques
- Quality checking of cheque bundles and prepare final bank deposit of fund cheques daily
- Complete statistical data reporting, cheque Excel spreadsheet and all other reporting as required
- Opening mail and completing other tasks as required to assist broader Mail Operations team
- Participate as a positive member of the team by supporting others to achieve the team’s goals
- Scanning of documents, including hand held scanner to process return mail
- Completing other tasks as required to assist broader Mail Operations team

Governance & Risk
- Meet quality standards across all functions within Mail Operations

**Experience & Personal Attributes**
- Understanding of Mail Operations policies and procedures
- Administration and banking knowledge or qualifications beneficial
- Strong keyboard and computer literacy including data entry and numeracy skills
- Excellent attention to detail and accuracy
- Strong Time management skills with the ability to meet deadlines
- Commitment to customer service excellence and high quality standards
- Ability to adapt and change
- Ability to work unsupervised
- Flexible working hours
- Work effectively in a team environment to accomplish goals
- Service and quality orientation
- Experience in using Microsoft O365

**What’s it like to work **here?**

We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people. Joining Link Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

- Supporting you along your journey to retirement, offering salary sacrificing via Superannuation
- Enabling you to plan for your families future via our paid parental leave scheme
- Wellness programs, including rewards and resourced tailored to support you and your family
- Providing a variety of employee discounts and services, including health insurance
- We'll enable you to work in a blended working environment via our FlexiWorks program
- Rewarding you for your hard work via our recognition program
- You'll even be paid to give back to the community via volunteer leave

**Whats Next?**

If you think you're a great fit, we'd love to hear from you. Just click on the **APPLY **button. Successful applicants will be required to complete background screening prior to commencement of this role. Please be aware that sponsorship is not available for this role.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our c