Customer Service Officer

23 hours ago

Sutherland, Australia Sutherland Shire Council Full time

Things We’ll **Trust** You With:

- Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected.
- Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork.
- Bringing your excellent interpersonal skills and solutions focus in delivering advice and support across the wide range of Council’s services.

Things You’ll **Do**:

- You will deliver high quality front line customer service, both in-person, phone and via digital channels.
- You will provide exceptional, timely customer service - sharing your broad knowledge of Council’s services & offerings.
- You will showcase Council’s values - Collaborate, Achieve, Respect and Evolve
- You will be a true team player - you will foster an environment of achievement and collaboration.
- Identify and help to implement continuous improvement of business processes and practices.
- Contribute to the efficient running of our Customer Contact Centre by assisting with daily tasks.

***Things You’ll **Be Proud** Of:

- Delivering exceptional customer support and advice regarding Council’s diverse services.
- Being a positive brand ambassador for the Sutherland Shire Council.
- Working for an organisation which has our community at the heart of all that we do.

The **Fine** Print:

- **Package**:$70,000 - $77,000 gross per annum plus 10.5% superannuation.
- **Hours of work**:Permanent Full Time 35 hours per week, 7 hours per day, 19 day month flexi time arrangement.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To **Learn** More?

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

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