Permanent Customer Service Officer

Are you passionate about helping others and creating positive experiences? Want to work in a vibrant, health-focused environment where your work makes

a real impact in the local community? Sutherland Council are on the lookout for friendly, proactive Customer Service Officers to join our Leisure Centres

Both permanent full time and part time opportunities available.

At Sutherland Shire Leisure Centres, we're more than just pools and gyms — we're a vibrant community space focused on health, wellbeing, and connection. As a Customer Service Officer, you'll be the friendly face welcoming visitors, addressing their needs, and ensuring our centres operate seamlessly.

• Be the first point of contact, delivering warm welcomes and lasting first impressions
• Handle customer enquiries, bookings, and payments using our digital systems
• Keep reception areas tidy, professional, and inviting
• Assist with customer feedback and help resolve issues with a smile
• Support daily admin tasks that keep our centres running like clockwork

We want people who love people You'll thrive in this role if you have:

• Experience in a fast-paced customer service or reception environment
• Great communication and conflict resolution skills
• Confidence using POS systems and handling transactions
• A calm, organised, and solutions-focused approach

If you have a positive attitude and a desire to learn and grow within a supportive team, we want to hear from you

At Sutherland Shire Leisure Centres, we offer a vibrant workplace that values collaboration, achievement, respect, and evolution. Our team is dedicated to making a positive impact in the community, and we're committed to your personal and professional growth.

Take the next step in your career and be part of a team that celebrates new ideas and solutions

If you're ready to embark on an exciting journey with us, please submit your application today Let's work together to create memorable experiences for our community.

Join our Team and Grow with Us

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit
• Get your application in by 11.59pm: Monday 1st September 2025.
• Interview date: Interviews will be facilitated within two weeks of advert closing.
• Package: $58,545 - $61,927 (full time equivalent) gross p.a. plus 12% super.
• Hours of work: Permanent full-time (38 hours per week) with option of 19-day month flex time arrangement available.
• Permanent temporary 20 hours per week also available. Shifts available depending on the varying operational needs of the Leisure Centres.
• Applicants must be willing to work hours across a 7 day a week spread, across all 3 Leisure Centres, operating from 5am – 9pm (Monday-Sunday).
• To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks (including Covid-19 Vaccination), and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Adam Dransfield, Team Leader Customer Experience, for any job specific enquiries.

Lucille Kilshaw, Talent Acquisition Business Partner, can assist with any recruitment related enquiries.

Council is a Child Safe Organisation and is committed to ensuring the NSW Government's Child Safe Standards are incorporated in our procedures, practices, programs, and events.

If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.

At Sutherland Shire Council we do more than serve our community – we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.