Customer Concierge

3 days ago

Sutherland Shire, Australia Sutherland Shire Council Full time

Things We’ll **Trust** You With:

- Demonstrating your ability to work in a calm, professional manner and work well under pressure within a busy, multi-functional environment.
- Using your excellent interpersonal skills and ability to communicate respectfully with a diverse range of customer and internal stakeholders.
- Contributing collaboratively and positively towards the delivery of Council’s Customer Experience Strategy.

Things You’ll **Do**:

- Establish a positive customer experience for all customers and stakeholders visiting the Customer Contact Centre
- Facilitate the resolution of customer needs through the provision of relevant information or directing to the appropriate Council Officer or channel.
- Contribute to the efficient running of the Contact Centre by assisting with any daily tasks.
- Actively share knowledge with team members and contribute to building a culture based on collaboration and continuous service improvement.

***Things You’ll **Be Proud** Of:

- Setting the standard for exceptional customer service across the organisation.
- Being a brand ambassador for the Sutherland Shire Council as first point of contact for all visitors.
- Having our people and community at the heart of all that we do.
- Showcasing Council’s values in all aspects of your role - Collaborate, Achieve, Respect, and Evolve.

The **Fine** Print:

- **Package**:$62,641 gross p.a. plus superannuation
- **Hours of work**:Permanent full time, 35 hours per week with the option of a 19 day month flexitime
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To **Learn** More?
- Click on the link to check out the Position Description

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