Customer Service Officer

3 days ago

Thebarton, Australia Adbri Concrete Full time

**The role**

We are looking for a friendly, versatile and reliable person to join our team in **Thebarton** in this** full time, permanent role**

As the Customer Service Officer, you will play an important role in helping to achieve sales of orders delivered in full, on time, across the Adelaide concrete market while at all times delivering great customer service.

Reporting to the Despatch Manager, you will be working as part of a friendly team who will help you learn about our products and systems. The role involves working in a busy sales environment where you will be answering calls, data entry, serving customers and liaising with the allocations team.

**Responsibilities**
- Deliver a high level of customer service over the phone
- Answer excess of a 100 customer calls professionally and efficiently
- Process customer orders & processing quotes
- Assist the allocation team to achieve OTIF deliveries
- Ensure safety, health and environmental standards are maintained

**What you will need to succeed**
- Sound knowledge of the Adelaide metropolitan area (desirable)
- Effective communication skills
- Ability to operate in a friendly and professional manner at all times
- Willingness to be part of a dynamic team
- Ability to prioritise and manage time
- Demonstrated high level computer skills
- A high level of focus on accuracy and attention to detail
- Demonstrated ability to identify and resolve problems quickly

**Our business**

Adbri Quarries is a fully owned entity of Adbri Limited; a constructions materials and industrial minerals manufacturing company who has been building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides the cement, lime, concrete, aggregates, concrete products and industrial minerals that allows us to be always ready for the next challenge.

Adbri Limited's Concrete and Aggregates Division in South Australia comprises of the respected brands of Adbri Concrete, Adbri Quarries and Adbri Masonry. We are the market leader in the supply of premixed concrete, aggregates, road base, sands, specialty products and agricultural lime to the South Australian building, construction and infrastructure industries. Our concrete and aggregates operations are in metropolitan Adelaide area as well as several regional locations in South Australia.

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