Vinnies Assist Information

2 days ago

Woolloomooloo, Australia St Vincent de Paul Society NSW Full time

**SCHCADS Award Level 3, hourly rates from $34.04 + super + salary packaging**:

- **Generous salary packaging tax-free benefits| increases take home pay.**:

- **Hybrid way of working**:Woolloomooloo** office & WFH.**:

- **Flexibility on working days and pattern of hours**

The St Vincent de Paul Society is a leading provider of community support services, whose mission it is to shape a more just and compassionate society.

**The Role**:
Rewarding and dynamic role answering the vinnies assist line dealing with a range of diverse and sometimes challenging calls. You will be delivering vital intake, and referral services to all incoming & outgoing enquiries across all directorates of the Society. You will be joining a small and supportive team, with great learning and development programs and clear pathways to internal progression.

**Your responsibilities**:

- Provide quality customer service/emotional support to clients through phone conversation & facilitate the referrals internally and externally to appropriate services.
- Provide information, intake, referral services and actively refer to our internal specialist services across NSW, in accordance with SHS Practice Guidelines, NDIS Guidelines and Health Guidelines.
- Provide interactions which are culturally appropriate & consistent with trauma informed care practices.
- Maintain and update information in the Society’s databases including all administrative tasks associated with assessment and referral.
- Ensure all caller interactions are delivered in a client focused, socially inclusive, non-judgemental manner.

**To be successful, you will need**:

- Minimum Certificate III in Community Services or other related discipline, or relevant experiences in Community Services, Disability, Aged Care, Drug & Alcohol, Welfare.
- Demonstrated experience in assisting people in crisis and the ability to use sound judgement and/or own lived experiences.
- Ability to work calmly under pressure and show emotional intelligence with your responses/reactions.
- Good written and oral communication skills, including good interpersonal skills, with a demonstrated ability to relate positively and confidently with a wide range of people over the phone.
- Demonstrated flexibility and responsiveness when dealing with clients with challenging behaviours.
- Demonstrated ability to work as part of a team and to work independently and unsupervised.

**Desirable criteria**:

- Experience or knowledge of drug/alcohol rehabilitation, mental health, homelessness, domestic violence, disability, welfare and other related community services

***Information on how to apply.

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