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Customer Financial Services Specialist
2 weeks ago
**About the role**
Reporting into our Customer Financial Services Manager based in Australia you will be dedicated to driving the four PRESTIGE outcomes of growing revenue, growing customer base, ensuring the right cost to serve and drive service excellence.
To be successful in this role, you must be an adaptable and resilient. As a dedicated and hard worker, you proactively seek to improve and develop your knowledge and skills.
- Provide specialist knowledge and advice to support internal and external stakeholders and achieve business objectives
- Complete analysis and reporting accurately and within required timeframes
- Support audits and reviews of existing processes or documentation to ensure appropriate standards are applied
- Identify risks and opportunities within key processes, investigate and present recommendations to management
- Plan, design and implement complex, sensitive or high impact processes
- Ensures on-going compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements
- Work effectively both in a team environment and independently, and manage stakeholder expectations efficiently
**Experience & Abilities Required**
- Two (2) years’ experience within a similar role
- Bachelor’s degree or equivalent, preferably in finance, accounting, economics, statistics, management or related disciplines
**The benefits**
- Career development opportunities
- Safety Above All Culture
- A positive working culture, with our People-Service-Profit philosophy - putting our people first
- Eligible for FedEx bonus scheme, tuition assistance, travel discounts, employee assistance programs, recognition and award programs*
**The Company**
FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.
As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.
**The Philosophy**
People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.
**The Culture**
We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
**The Mission**
We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.
- Applicable for permanent employees upon 6 months of service
