Customer Service Specialist

5 days ago

Pinkenba, Australia Criterion Industries Full time

**Why Criterion?**

The core of our business is our people and we take pride in knowing we have a culture that promotes teamwork, nurtures growth and development, and encourages our people to put forward ideas and thrive with us. How do we do this?through our Culture Committee, regular celebrations, clear career development pathways, industry-recognised training and rewarded team targets We believe you should be supported in becoming the best that you can be and have a great time doing it

We are a team that comes together with a common cause - to provide quality products and outstanding service. Our team comprises of all different kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we still encourage you to apply.

*
About the business*

Established in 1981, Criterion Industries specialises in superior quality aluminium partitioning systems, sliding systems, doors and hardware accessories. Our cutting-edge solutions meet the unique design requirements of our customers, while conforming to the most stringent quality control standards and providing ultimate product performance.

*
Requirements*
**About the opportunity**

We are seeking an enthusiastic Customer Service Specialist who is looking to join a committed and professional team. This role will operate on a full-time basis working five days a week.

You will be required to:

- Primary responsibilities are to quote jobs and process orders, manage and resolve issues;
- Record all client contracts in Customer Relationship Management System (CRM) in a comprehensible way as per operating procedures;
- Build sustainable relationships of trust through open and interactive communication;
- Providing feedback on the efficiency of the sales and customer service processes;
- Participate in short daily/weekly team meetings;
- Product sales leads from the inquiries received;
- Proactively seeks technical and procedural knowledge;
- Participate in training programs (as required);
- Assist with any other sales and/or service duties as requested by senior staff.

You will have:

- 3+ years experience in a sales capacity supporting the construction industry;
- Proven success consulting with industry stakeholders at various levels;
- Experience in improving share of wallet and average order value;
- Prior success and ownership of revenue generation including working to set KPI's and delivering on sales targets;
- Ability to listen to customers and identify their requirements;
- Empathise with customers' needs and challenges;
- Knowledge of Customer Service and/or Sales principles and practices;
- Excellent conflict resolution skills including decision making and negotiation skills.

*
Benefits*
**You will receive benefits including**:
*
LOCATION:

- Free on-site parking, open plan office environment.

**SUPPORT**: Training program to get you up to speed on our products and processes.

**DEVELOPMENT**: Employee development programs, ongoing mentorship and clear career growth opportunities.

**CULTURE**: Work amongst a fun and engaged team and great culture - join our Culture Committee

**BENEFITS & PERKS**: **Competitive salary, staff recognition programs (Cheers for Peers and Company Value Awards), birthday and anniversary gifts

**SIGN ON BONUS**: **$1000 bonus upon successful completion of probationary period (T&C's apply).

Industry
**Manufacturing**

City
**Pinkenba**

Province
**Queensland**

Country
**Australia**

Postal Code
**4008

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