Customer Service Manager

21 hours ago

Pinkenba, Australia dnata catering Full time

**Do you want a high-flying corporate career working for the world’s largest air services provider, based in Brisbane?**

We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in **Brisbane** on a **full-time permanent **basis.

**More about this role**:
To put it simply, you will be the central point of contact for day to day operational matters between our company and the airlines, and the conduit for all communication between each party.

**In a nutshell, your main responsibilities are**:

- Establishing and maintaining excellent working relationships with our internal and external customers.
- Represent the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light.
- Working closely with the National Logistics Manager regarding Third Party Logistics (3PL) performance.
- Participating in and ensure that audit and quality controls are conducted on a regular basis.
- Providing expert advice to customers in all facets of customer service including logístical and customs information.
- Improving customer service quality results by evaluating and re-designing process and implementing change.
- Establishing communication service standards and implement company productivity, quality and customer service standards.
- Pro-actively address performance issues by identifying areas of non-performance as well as root cause, and provide support to prevent future occurrences, including any training required to individuals.
- Contributing towards effective cost management through education and training especially in areas of flight make up, aircraft loading and inventory management.

**What do you need to be successful in securing this role?**
- Proven knowledge and experience in a similar role.
- Food Safety and HACCAP qualifications desirable.
- Available to work a rotating shift roster which includes weekends and public holidays.
- Excellent written and verbal communication skills.
- Strong problem-solving skills.
- Ability to handle challenging situations with tact and diplomacy.
- Demonstrated ability to work with a diverse group of stakeholders.
- Sound knowledge of the airline catering industry.
- Competent in documentation and records management.
- Ability to obtain an ASIC pass and an airside driver’s license.

**What’s in it for you?**
- Competitive salary.
- 5 weeks annual leave.
- Free onsite parking, meals, and uniforms.
- Career development and progression.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.

**Your prospective employer**:
Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management. Chosen by many of the world’s top airlines, we operate 15 catering facilities across 9 cities, employ over 4,000 people, produce over 64 million meals, and service over 246 thousand flights each year.

**Does this role sound perfect for you? If so, we want to hear from you**

To start the journey of joining our corporate team, click the link below and upload your resume, a cover letter that outlines your suitability for the role, and some samples of your work.

  • Customer Service Manager

    1 week ago

    Pinkenba, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider, based in Brisbane?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based at **Brisbane** **Airport** on a **full-time permanent **basis. **More about this role**: To put it simply, you...

  • Customer Service Manager

    2 weeks ago

    Pinkenba, Queensland, Australia Dnata Full time $104,000 - $130,878 per year

    Come join the world's largest air services provider and marketleader in Australia. At dnata catering & retail the sky's truly the limitFIXED TERM CONTRACT - 6 MONTHSWe have an exceptional role available for a Customer Service Manager to join our friendly and supportive team based at our Brisbane Airport Catering Centre on a full-time permanent basis.More...

  • Customer Service

    6 days ago

    Pinkenba, Australia Branched People Pty Ltd Full time

    An exciting opportunity has arisen for a **Customer Service Officer** to join our team, currently based in Northgate and moving to a new facility in Pikenba within the next few months. You will be the first point of contact for our customers, ensuring that they receive exceptional customer service at every step of the way. **In this role you will**: -...

  • Customer Service Manager

    3 days ago

    Pinkenba, Australia dnata catering and retail Full time

    **Come join the world's largest air services provider and**market** **leader in Australia. At dnata catering & retail the sky's truly the limit!** FIXED TERM CONTRACT - 6 MONTHS We have an exceptional role available for a **Customer Service Manager** to join our friendly and supportive team based at our Brisbane Airport Catering Centre on a full-time...

  • Customer Service Officer

    3 days ago

    Pinkenba, Australia AMA Collision Full time

    Permanent, full-time position. Monday to Friday - Grow your customer service skills with our great team in the automotive sector - Join a national company with opportunities Gemini Pinkenba is one of the largest modern accident repair workshops in Queensland, with 33 staff and a team culture that includes everyone. The team supports one another and enjoys...

  • Customer Service Officer

    3 days ago

    Pinkenba, Australia AMA Collision Full time

    2024 Bodyshop Award Winner - Best Workplace (MSO) - Pinkenba location. Permanent position, Monday to Friday - Welcoming and supportive team environment to grow your career **Customer Service Representative - Automotive Industry** **Gemini Pinkenba | Full-time | Pinkenba, QLD** **Join one of Queensland’s largest and most modern accident repair centres,...

  • Customer Service Administrator

    21 hours ago

    Pinkenba, Australia Synergy Placements Pty Ltd Full time

    $65k + Super - Pinkenba location - Friendly work culture **Our Client** Based in the inner northern suburb of Pinkenba, our client specialises in production and distribution of construction adhesives. **What will you do?** - Answering phone calls and attending to customer enquiries - Use SAP to input orders, find product and check availability of stock -...

  • Customer Service Coordinator

    4 days ago

    Pinkenba, Australia AMC Commercial Cleaning Full time

    This role is an office-based position and is responsible for maintaining a monthly call planner of clients and ensuring customer retention & satisfaction. This person will manage the relationships between our clients and cleaning operatives, ensuring the site specifications are met. These relationships will be managed through phone-based auditing, ensuring...

  • Customer Service Officer

    7 days ago

    Pinkenba, Queensland, Australia Cement Australia Pty Limited Full time $60,000 - $90,000 per year

    Be the voice our customers rely on Our Customer Service team are the voice of Cement Australia. Whether its answering a call or responding to emails, you play a pivotal role in order processing and issue resolution. We see you as the glue between customers and the broader logistics team and a valuable part of our business.The working hours for this position...

  • Customer Service Officer

    3 days ago

    Pinkenba, Australia AMA Collision Full time

    2024 Bodyshop Award Winner - Best Workplace (MSO) - Permanent position. Monday to Friday - get back your weekends - Join an industry leader and national company Gemini Pinkenba is one of the largest modern accident repair workshops in Queensland, with 33 staff and a team culture that includes everyone. The team supports one another and enjoys regular BBQs...