Customer Service

2 days ago

Sydney Central Business District, Australia HAYS Full time

Multiple permanent, customer service opportunities within a global shipping company | Hybrid - Syd CBD/ WFH
**Your new company**
***
A global organisation with more than 4000 employees worldwide, specialising in integrated shipping services.
With clients across the world being serviced every day, the company has seen substantial growth.

**Your new role**
- Handling customer’s enquiry for booking, sailing schedule including vessels space & routings, customer allocation enquiries & assigning the depot for empty collection
- Communicate with Capacity Team for space/allocation issues
- Application and monitoring on special cargo i.e DG / OOG / RF / FLEXITANK for loading & discharging acceptance
- Liaise with Logistics team for equipment arrangement as requested by customer (e.g container nomination, reefer pre-set temperature, food grade, early collection & exchange/return of empty container)
- Promote and support the e-commerce products to customers
- Arrange the rolling of bookings as required by the customer and/or business.
- Ensure all applicable cancellation/amendment fees are issued to the customers as required
- Send through empty container release details to the customer and depot

**What you'll need to succeed**

***
- Customer service experience within logistics or shipping
- Administrative skills
- Strong phone and computer skills

**What you'll get in return**

***
We are hiring multiple permanent roles. Working Monday to Friday 8-5 in the Sydney CBD office, with the flexibility to work from home up to 2 days a week after the training period. You will receive full training and support in order for you to be successful, working for a global brand and joining during a period of growth. Your salary will range between $65-75,000 + super dependant on experience. You have the potential to join asap and will have career progression opportunities.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2743192

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