Insights Manager

2 days ago

South Melbourne, Australia Think HQ Full time

**About us**

Think HQ is a fast-growing, award-winning agency solely committed to social impact and behaviour change campaigns. We are seeking an Insights Manager to join our Strategy and Insights team.

Based in South Melbourne, we work with a range of clients across government, non-profit and ethical private industries. We are full-service - including public relations, advertising, content, research, design, and production. Our skills are diverse, but we’re united by our mission to work on projects that deliver positive outcomes for people, the planet, and places.

**About the role**

You will design communications research programs, conduct in-depth interviews, workshops and other human-centered design processes as well as conduct thematic analysis. You will work closely with teams across the agency to develop and present reports to disseminate research findings to internal stakeholders and clients.

**Responsibilities**:
Some of the things you'll be doing in this role:

- Lead the design and delivery of research projects across the Think HQ group by:

- Designing research programs utilising innovative data gathering and engagement techniques
- Preparing reports including key insights and recommendations for clients.
- Facilitating focus groups, workshops, semi-structured interviews and other techniques
- Preparing discussion guides
- Conducting qualitative analyses
- Contribute to the thought leadership of the agency by generating and presenting insight relevant to our work and clients.
- Partnering with the Client Services team to present findings and recommendations to clients
- Creating and maintaining research and recruitment processes and documentation, which comply with ISO standards.
- Proactively manage recruitment by screening participants, overseeing correspondence, managing consent forms and incentive programs.
- Contribute to business development activities as required.
- Build strong relationships with internal teams to support excellent client outcomes.
- Consistently champion and showcase innovative and human-centered research approaches and methodologies.

**Requirements**:

- Degree in a related field or equivalent industry experience
- Experience in qualitative research, stakeholder / community engagement and/or human-centered research and design processes
- Attention to detail, organisation, ability to prioritise and great time management
- Ability to remain calm under pressure and make quick decisions
- Great oral and written communication skills
- Strong interpersonal skills
- A personal interest in social impact and change.

Don’t worry if you don’t tick every requirement on this list - our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and cultural alignment.

Think HQ is committed to maintaining a unique work environment by rewarding talent, celebrating diversity, and encouraging forward-thinking. We are an equal opportunity employer, and we are committed to building a diverse and inclusive workplace. All qualified applicants will be considered for this position without regard to race, culture, religion, sexual orientation, gender identity or disability. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.

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