Talent & Culture Manager

**Company Description**:

- Join_ **Manly Pacific** today

Manly Pacific, a jewel within Accor’s luxury MGallery collection, offers a front-row seat to the iconic Manly Beach in Sydney, Australia. Guests indulge in calming, luxurious accommodations, exceptional wellness facilities, and the vibrant local scene, all set against stunning coastlines and scenic walks. Our spacious rooms and villas are crowned by a magnesium rooftop pool with panoramic ocean views, while rejuvenation awaits with guided yoga classes, Peloton bikes, and infrared saunas. Manly Pacific is an ode to the ocean—where tranquillity meets the invigorating energy of its surroundings.

This position is responsible for providing leadership for the Hotels’ Talent and Culture strategies, development, improvements and implementation as well as manages all Talent and Culture functions and activities ensuring they meet the operational needs of the hotel whilst falling within the guidelines of Accor Talent & Culture (T&C) Policies and Initiatives.

TALENT & CULTURE PLANNING & QUALITY IMPROVEMENT:

- Prepare, communicate and implement the annual Human Resources Department Business Plan
- Focus on the continual improvement of quality in the hotel, advise the Department Head team on quality initiatives and assist in their implementation
- To pursue the Risk Management Strategy on a continuing basis for improving the overall rating of InterREACT for the hotel. The Risk Management audit is based on a number of concepts with ratings measuring the success of a number of areas.

RECRUITMENT, SELECTION & RETENTION:

- Oversee recruitment to meet hotel staffing needs following hotel and company guidelines
- Recruit for senior positions in hotel ensuring communication with RHRM to ensure national/international talent pools are utilised
- Ensure competency based interviewing is conducted by Human Resources and the Department Head team.
- Ensure an up to date file of job descriptions and person specifications for all positions in the hotel.
- Analyse turnover and give recommendations to reduce where possible.
- Liaise with the General Manager and Department Heads team regarding transfer and promotion of personnel, counselling staff where necessary.
- In conjunction with the Regional Human Resources Manager, co-ordinate and facilitate the orientation of any Department Head team member commencing
- Form relationships with local colleges and training institutions for industry training partnership and graduate recruitment.
- Ensure exit interviews are conducted where appropriate, and results are recorded and analysed on a regular basis.

TALENT DEVELOPMENT & BUILDING OF ORGANISATIONAL CAPABILITY:

- Conduct annual Training Needs Analysis (TNA) and use this to prepare a hotel training strategy outlining activities that meet hotel and departmental operational needs within Accor guidelines
- Work closely with the General Manager and the Department Head team to administer and oversee the Hotel’s traineeship programs.
- Conduct succession planning and talent review meetings with the Hotel’s Department Head team.
- Ensure that Staff Orientation, On Job Training and 6 month Probationary Performance Reviews are carried out for all new staff.
- Conduct performance management training to meet the organisations needs.
- Coach supervisors and managers on their performance management culture, process, & responsibilities.
- Assess the Performance Review process to identify improvement for future training.

REWARD & RECOGNITION:

- Assist the General Manager with employee relations initiatives, implement reward and recognition programs.
- Develop appropriate talent development incentives with the Department Head team.
- Oversee the Annual Service recognition program in the hotel and continually measure its effectiveness.
- Research Reward and Recognition best practice.
- Manage the employee relations budget.

COMPENSATION & BENEFITS:

- Manage the salary/award review process

INDUSTRIAL RELATIONS:

- Sensitively manage industrial relations within the hotel ensuring proactive communication and interaction with unions and delegates, accurately document meetings and disciplinary actions
- Develop and maintain a stable working environment following the guidelines outlined in the Fair Work Australia Act, National Employment Standards and relevant Award or Agreement.

**Qualifications**
You will ideally have the following experience:

- Tertiary qualification in HRM.
- At least 3 years experience in a similar role.
- A creative and positive problem-solver.
- Demonstrated experience in people management and employee relations.
- The ability to connect with people and have difficult conversations with positive outcomes.
- The ability to work in a fast-paced environment where prioritisation is key.
- A proactive attitude with a desire to continually learn and develop.

**Additional Information**

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is