Client Support Specialist

7 days ago

Sydney, Australia Hatch Full time

** This role is at Isentia (not for Hatch)**

Hatch is supporting Isentia to find a great Client Support Specialist to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Isentia.

**About the role at Isentia**

The Client Success Specialist is a critical member of a greater Client Success team who collectively provide service delivery and first line support to clients across Australia and New Zealand.

They are responsible for the servicing of clients’ support and success requirements, working closely with the Team Leaders & wider team to provide efficient, timely and accurate advice to client issues & problems. Client Success Specialists at Isentia are solution-focused and always ensure every client is gaining the desired level of value from their Isentia service.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Core Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

**Strengths**
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Isentia.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Work Location: One location

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