Client Success Specialist

**Your Job**:
Your focus:

- Foster and grow relationships with our clients, offer personalized service and support them in their end goal of making hires.
Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. Help them measure their success and return on investment from Indeed by monitoring and analyzing trends on the account.
- Become an Indeed product specialist, which will allow you to best optimize clients’ accounts and set them up for success. By diagnosing and solving technical problems, working through new and existing integration setups, and working heavily with our job aggregation system, you will solidify Indeed as the number one source of hire for our clients.
- Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions.
- Assist new clients with their account set-up; make suggestions as an industry specialist, thoroughly explain Indeed products & services, and give an overall great first impression (a few boolean searches go a long way).
- Conduct online presentations on product and campaign performance to clients

**Who You Are**:

- 1/2+ years experience in B2B, Tech, Customer Service, Account Management. Related experience can also include: Industry (Recruitment, Staffing, Dot com, HR Tech, Ad/Media Agency), B2B or B2C relationship management, servicing internal or external customers or retail customer service.
- Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
- Relationship management and churn prevention skills, and the drive to engage clients on new products and features.

**Who we are**:
Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.

**Our Mission**:
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, March 2021)

**Salary Range Disclaimer**:
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

**Salary Range Transparency**:
Sydney 66,000 - 90,000 AUD per year

**Equal Opportunities and Accommodations Statement**:
Indeed is deeply committed to creating a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit based or legally protected grounds. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

**Our Policies and Benefits**:
Due to prevailing risks to Covid-19, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to show proof that they have been fully vaccinated against Covid-19. Indeed will consider exemptions for individuals who cannot vaccinate because of a genuine medical condition or for other reasonable grounds. It may require such individuals to take other reasonable health and safety measures.

Reference ID: 41068