Client Service Specialist

**Client Service Specialist**

**What can you expect?**

In this entry level role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle.

Working under the umbrella of operations you will help drive standardisation of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics.

**What is in it for you?**
- Opportunity to work in a hybrid role providing Broking support & Client operations support
- Learning from and providing support to Brokers offering great career opportunities.
- Professional environment where your development and training really matters and is supported in our global organization
- Genuine work life balance

**We will count on you to**:

- Ensure timely and accurate production/processing of client transactions including but not limited to:

- invoices and related policy accounting documentation
- quotation and placing slips
- premium and adjustment calculations
- information and documentation for Pre-Renewal and Broking meetings
- draft policy wordings and endorsements for Senior Account Executive / Principal
- renewal reports and insurance manuals
- certificates of currency
- current and outstanding documentation follow ups
- all other documentation
- Provide effective administrative support to Account Executives and Senior Account Executives
- Support effective working relationships with clients and insurers as required by A/C Executive/Senior A/C Executive
- Other duties as may be required from time to time.

**What you need to have**:

- ** Collaboration -** Acts as a connector between Broking and Operations, bring colleagues together to bring the best of the enterprise to client solutions.
- ** Initiative - **Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with mínimal yet appropriate reference back to manager/supervisor.
- ** Productivity & Efficiency -** The efficient and timely completion of routine and assigned tasks to support internal and external client demands and the implementation of major projects.
- ** Technology** - Understands and effectively applies the Company’s specialised technology resources to meet objectives and satisfy client needs.
- ** Organisation - **Considers future client needs and plans accordingly to make available sufficient resources. Consistently operates with a highly self-organised style to produce accurate work on time; organises group tasks and resources on behalf of the team; efficiently implements instructions delegated by manager/supervisor; produces work with the confidence of manager/supervisor.
- ** Communication -** Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
- ** Innovation -** Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products and services. Maintains an openness to experiment with alternative approaches.

**What makes you stand out**:

- Experience in a similar broking/operational role, preferably in an insurance related field
- Minimum Tier 1 ANZIIF Broking Licence

**About Marsh**:
**Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.**

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.