Level 1 Application Support Analyst

4 days ago

Melbourne, Australia RLDatix Full time

**RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care.** Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a **Melbourne based Level 1 Application Support Analyst** to join our **Customer Support** team, so that we can ensure customers receive prompt, professional, and effective technical support. The **Level 1 Application Support Analyst** will serve as the initial point of contact for customer issues and requests, helping to maintain high service quality and support operations across the RLDatix managed cloud platform.

**How You’ll Spend Your Time**:

- **Responding** to incoming customer support requests via phone and portal to ensure issues are documented and addressed promptly
- **Logging** and tracking incidents using a Service Management Tool in order to maintain accurate records and service-level compliance
- **Collaborating** with internal teams and resolver groups to ensure seamless support transitions and customer satisfaction
- **Maintaining** and contributing to knowledge-based articles to support continuous improvement and proactive support

**What Kind of Things We’re Most Interested in You Having**:

- In-depth knowledge of **Microsoft SQL Server** and **Windows Server environments**:

- Sincere interest in **customer service excellence and operational reliability**:

- A knack for working **collaboratively** across technical and non-technical teams to resolve issues efficiently

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

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