Customer Service Manager

2 weeks ago

Erskine Park, Australia Linfox Full time

Job no:
757697
Work type:
Full time

**Location**:
Erskine Park - NSW - Australia
Applications close:
31 Oct 2024 11:55 PM AUS Eastern Daylight Time

Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

We are looking for a motivated and experienced Customer Service Manager to lead our team at our Healthcare site in Erskine Park. The primary focus of this role is to ensure superior customer service for both internal and external customers by managing and inspiring the Customer Service Team. You will be responsible for ensuring all Standard Operating Procedures (S.O.P.’s) are followed, and Key Performance Indicators (K.P.I.’s) for service levels are consistently met. Key areas:

- First point of contact for any customer or client escalations
- Ensure that systems are in place to comply with relevant client, customer and regulatory requirement
- Positively contribute in Quality investigations i.e. non-conformance reporting.
- Participate in Process Improvement where appropriate
- Developing, reviewing and updating customer service-related procedures
- Assist with weekly key performance reporting and analysis to ensure an efficient and cost-effective administration operation.
- Ensure adequate training completed by employees to effectively maintain customer service levels.

Are you the one?

You will be passionate about driving performance and have a strong background in customer service leadership. You can demonstrate:

- Previous experience using SAP system
- Solid previous experience as a Customer Service Manager within a similar field
- Strong leadership and team building skills
- Detailed knowledge of customer service and administration processes
- Previous experience is Pharmaceutical/Healthcare (not essential)
- Excellent verbal and written communication skills

What's in it for me?
- 12 weeks paid parental leave and return to work bonus for eligible employees
- Career development opportunities and mentoring programs
- Access to a range of benefits across dining and adventure, travel and health and well-being
- The chance to work in a high-performing team where your contributions truly make an impact

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

LI-KC1

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