Customer Service Team Manager

5 days ago

Erskine Park, Australia Linfox Full time

Job no:
751134
- Work type:
Full time**Location**:
Erskine Park - NSW - Australia
- Applications close:
Here at BevChain, a wholly-owned subsidiary of Linfox, we are leaders in beverage supply chain solutions. As a specialist, we support major customers, including some of Australia’s favourite beer brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability and efficiency. Linfox is Asia Pacific's largest privately owned logistics business, and BevChain benefits from Linfox’s extensive scale, resources and logistics network. Create a career to be proud of. Expect all this and more when you join us at BevChain.

What does the job look like?

Reporting to the National Customer Manager, a fabulous opportunity exists for a Customer Service Manager, focused on delivering and driving best practices in customer service to BevChain’s customers and within the business. You’ll lead with enthusiasm and be eager to jump in and help out the team when and where the need arises. Key areas:

- Develop and embed engagement strategies between Operations and Customer Service teams to deliver customer contractual obligations
- Coach team members to continually working to deliver best outcomes for both BevChain and BevChain Customers
- Create effective communication strategies with customers and internal stakeholders
- Manage the escalation process for missing stock investigations, post-incident review and non-conformance compliance
- Engage with Account Managers and other internal stakeholders to ensure agreed SLA’s are being met and reported on
- Liaise with warehouse, transport and inventory staff daily/weekly/monthly on issues resolution management
- Identify and lead continuous improvement initiatives in line with customer experience objectives

Are you the one?

The ideal person will thrive on supervising, managing, motivating and coaching a customer service team ensuring optimal performance is provided. You can demonstrate:

- Success in developing team members professional growth and continuous improvement of customer service processes
- Initiative in finding better ways to do things whilst going above and beyond ensuring customer satisfaction
- The ability to navigate a diverse stakeholder base and proven ability to summarise diverse sets of information to suit stakeholder audiences
- Excellent analytical, planning & problem solving skills, and proven ability to develop and deliver executable actions to drive improvements
- Expertise in CRM and refined customer relationship management skills
- Knowledge of warehouse systems and/or transport management systems would be highly regarded

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet BevChain's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

LI-SP1

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