Customer Service Manager

4 days ago

Erskine Park, Australia Bollore Logistics Asia Pacific Full time

**Customer Service Manager**

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers’ growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here at Bollore Logistics, our people’s actions are guided by our core values - Humility, Excellence, Courage, Agility & Innovation and Solidarity. We believe it’s the people who brought us to where we are right now, and it’ll be the people who propel us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

**Requirements**:
**About the role**:
As part of the Erskine Park Management team, this role reports to the Senior Operations Manager, leading and mentoring a CS team to fulfil expectations for the client whilst implementing processes, monitoring operations & reporting on KPI’s.

**What you will be doing**:

- Liaise with internal & external stakeholders
- Develop & maintain a communication channel & relationship with our client
- Be the main point of contact to meet or exceed client requirements
- Coordinate continuously with our inbound, outbound, inventory and operations teams to fulfil client expectations
- Change management
- Review processes of existing operations to consistently improve efficiency, productivity & customer satisfaction with a strong P&L focus
- Support the inventory controller to maintain inventory accuracy between Bollore & client WMS systems
- Report
- Compile data & reconciliation reports
- Ensure daily, weekly, & monthly reporting is operative & efficient, including root cause analyses & suggestions on preventative actions.
- Lead regular calls with our client whilst ensuring minutes are documented & shared with all relevant stakeholders with clear follow-up actions.

Essential:

- At least three years of logistics experience, preferably 3PL
- Previous supervisory / managerial experience in a Logistics Coordinator or Customer Service position
- Proficient understanding of warehouse processes & cost drivers
- Analytical mindset for continuous improvement & a cost-driven approach (P&L)

Desirable:

- Experience with WMS, Manhattan is an added advantage
- Proficiency in Microsoft programs
- Excellent interpersonal skills to communicate at all levels and experience building customer relationships
- Capable of multitasking & working as a team

**What we offer**:
Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

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