Customer Service Officer

2 days ago

Erskine Park, Australia Linfox Full time

Job no:
751906
- Work type:
Full time**Location**:
Erskine Park - NSW - Australia
- Applications close:
Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

As a Customer Service Representative, you will deliver superior customer service to both internal and external customers by ensuring all Standard Operating Procedures are followed and Key Performance Indicators for service levels are met. Key areas:

- Be the key contact for pharmacy, wholesale, export, and internal customers.
- Managing and tracking orders from receipt to delivery
- Provide reception duties, including meeting and greeting visitors, site induction and administration responsibilities
- Deliver a wide range of reports as required by customers and management, whilst compiling this into computer systems.
- Participate in administration functions alongside the Customer Service Team
- Ensure that systems are in place to comply with relevant customer and regulatory requirements, whilst incorporating the site Standard Operating Procedures (SOP)
- Assist with weekly key performance reporting and analysis to create an efficient and cost-effective administration operation.

Are you the one?

You are a team player that can manage various stakeholders and prioritise tasks against tight deadlines in a fast-paced environment. You can demonstrate:

- Experience in a customer service or support function
- Knowledge & experience within the pharmaceutical, healthcare, or medical devices environment is advantageous
- Transport Industry experience is desirable but not essential
- Sound communication and organisation skills, to manage the expectations of various stakeholders within the business
- Experience using SAP TM or similar systems for revenue processing
- Proficiency in Microsoft Office programs, such as Word and Excel

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

LI-MM2

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