Change and Release Specialist

As the Change and Release Planning Specialist, you will work with stakeholders across the enterprise to champion and drive the adoption of service release practices and procedures, align them to the organisational requirements and embed them into our existing frameworks_

**The Company**

Join a leading Federal Government Department that are committed to continuing to improve our business by providing our customers with services they value, and embedding new ways of working and technology investments to further innovate and optimise***

**The Role**
- You will facilitate the planning, scheduling, implementation and risk assessment of implementing maintenance and transition and cut over plans into the Operational environment. You are the coordination and escalation point for all national works plan activities within our client covering airways and business systems and facilitate the weekly National Coordination Group meeting_

**Responsibilities**
- Define Key Performance Indicators (KPIs), monitor and improve performance of the process, driving efficiencies through automation and digitalisation.
- Ensure that appropriate process documentation is available and current.
- Review opportunities for process enhancements and for improving the efficiency and effectiveness of the process.
- Address escalated issues with the running of the process.
- Responsible for ensuring that the process is effective and efficient in daily operations.
- Ensure process resources to support activities required throughout the service lifecycle.
- Ensure that process technicians have the required knowledge and the required technical and business understanding to deliver the process and understand their role in the process.
- Responsible for collaborating with other Process Managers (Agency and Suppliers) to ensure all process interfaces are effective and efficient.
- Collaborate with Service Improvements team on process improvement initiatives.
- Accountable for the overall quality of the process and oversees the management of and organisational compliance to the process policies, procedures, workflows, and use of the tools / technologies associated with the process.
- Other duties as required to undertake the role

**Requirements**:
**Statement of suitability - ½ page to a page**
- Demonstrated understanding of ITIL, with particular emphasis on service transition and assurance processes.
- Proven experience in maintenance planning and/or maintenance field experience.
- Experience in understanding and developing processes and procedures, which will define the our clients' technical environment and linkages to other processes and procedures
- A broad knowledge of airways and business technology and an understanding of the organisational structure and accountabilities.
- Highly developed interpersonal, representation and communication skills, including a proven ability to develop, influence and maintain working relationships at senior levels.
- Demonstrated and strong experience in business writing/reporting, including conversion from technical to business language.
- Experience in managing documentation and procedures.
- Experience using toolsets for reporting such as SAP, ITSM tools and MS Excel.
- Experience in the use of and analysing and reporting on data from multiple sources.
- Business Process Improvement Skills e.g., Lean, Six Sigma.
- ITIL Foundation Certification (desirable).
- ITIL Service Lifecycle - Service Transition Certification (desirable)

**About Us**

Modis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Modis enables businesses to progress, scale and perform. Modis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

**Privacy