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Performance Coach

2 weeks ago

Adelaide Region SA, Australia EML Full time

**Performance Coach**:
SA - Adelaide Workers Compensation Full Time
- **Bring your case management and excellent people skills**:

- **Help train and coach EML team members**:

- **Ongoing learning and development opportunities available**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide quality, effective and timely technical and service support to our operational staff members. The Performance Coach will work closely with the RTW Services leadership group to ensure staff have guidance and feel supported and capable in their roles. This will be a **permanent** position commencing **immediately **based in the **Adelaide **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Coach and work 1:1 with new and existing team members
- Identify skills gap and support capability development of team members
- Provide advice and support on claims process and strategy
- Work with leaders to measure effectiveness of support and monitor the ongoing capability of team members
- Act as SME on L&D initiatives as required

**ABOUT YOU**
- Demonstrated experience managing a case load of claims
- Effective communication skills both written and verbal
- Previous experience with, or a desire to, coach and develop others
- Minimum intermediate proficiency in Microsoft office suite
- The willingness to help and support wherever required

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.