Team Performance Manager

Job no: 493937

Work type: Full-time

Location: Adelaide

About your new role

This role is a key leadership role within our Adelaide business managing a team of Customer Relationship Managers (CRMs).
- Leading and performance management of team members ensuring activity levels and service quality is achieved
- Coaching of team members in their use of business tools including workflow, skip tracing and profiling tools
- Drive a team culture focused on knowledge sharing and teamwork achieving team targets and personal targets
- Provide technical expertise and support to all team members in all areas of collections and call escalation assistance
- Continued process improvement and innovation in recovery methods
- Fostering client relationships

About you
- A demonstrable track record of leading, mentoring and developing teams
- Previous team leadership experience from within a collections environment would be highly desirable
- Proven knowledge of debt recovery methods, tools and approaches
- A vibrant approach to managing team performance and engaging with individuals to achieve consistently positive outcomes
- A well-developed communication style is essential, as is the ability to build rapport, to make tough decisions and solve critical issues in a timely manner
- A high level of resilience and assertiveness whilst maintaining excellent customer service is key

What we can offer you
- Enjoy our investment in people through our internationally recognised, industry specific training enabling you to grow within our business and beyond
- Gain recognition for your efforts through an achievable, market-leading incentive scheme
- Do all of this within a supportive and social team environment where you can build a long term career
- Wellbeing and health initiatives with weekly online training and yoga sessions, dietary support, 24hr wellbeing support with our EAP, discounted health insurance and eye care plus fresh fruit in the office
- ‘Dress For Your Day’ from smart casual to business attire

National Credit Management Limited (NCML) is a leading provider of credit and receivables management services in Australia and a part of Credit Corp Group. We believe in an ethical, collaborative approach to resolving debt to empower our customers to organise and control their finances.

Working in a fairly flat management structure you will get the opportunity to work with senior stakeholders and make an impact with the work you will be doing. If you’re looking for an opportunity to work for a financial service organisation which offers growth and development and has a great culture, then this is the role for you.

Even though technical skills are important in this role, we value an individual with the right attitude and behaviours who is happy to take on any challenge and open to feedback and coaching.

This role is a key leadership role within our Adelaide business managing a team of Customer Relationship Managers (CRMs).
- Leading and performance management of team members ensuring activity levels and service quality is achieved
- Coaching of team members in their use of business tools including workflow, skip tracing and profiling tools
- Drive a team culture focused on knowledge sharing and teamwork achieving team targets and personal targets
- Provide technical expertise and support to all team members in all areas of collections and call escalation assistance
- Continued process improvement and innovation in recovery methods
- Fostering client relationships

About you
- A demonstrable track record of leading, mentoring and developing teams
- Previous team leadership experience from within a collections environment would be highly desirable
- Proven knowledge of debt recovery methods, tools and approaches
- A vibrant approach to managing team performance and engaging with individuals to achieve consistently positive outcomes
- A well-developed communication style is essential, as is the ability to build rapport, to make tough decisions and solve critical issues in a timely manner
- A high level of resilience and assertiveness whilst maintaining excellent customer service is key

Essential Criteria
- Choose your hours Must be available to work Permanent Part Time (20 hours+) a week between Monday - Friday 4:00PM to 9:00 PM.

What we can offer you
- Enjoy our investment in people through our internationally recognised, industry specific training enabling you to grow within our business and beyond
- Gain recognition for your efforts through an achievable, market-leading incentive scheme
- Do all of this within a supportive and social team environment where you can build a long term career
- Wellbeing and health initiatives with weekly online training and yoga sessions, dietary support, 24hr wellbeing support with our EAP, discounted health insurance and eye care plus fresh fruit in the office
- ‘Dress For Your Day’ from smart casual to business attire

National Credit Management Limited (NCML) is a leading