Customer Service Concierge

1 week ago

Adelaide CBD, Australia Uniting Communities Full time

**Uniting Communities** has an exciting casual position available within our **Concierge Services** team. The **Concierge **team is responsible for providing exceptional corporate and accommodation customer service assistance to guests/clients/customers/visitors and residents of UCity. The Concierge team are vital to the smooth operations of many of the building’s functions providing support across all Reception, Function, Residential, End of Trip, Loading Dock and General Facilities Management departments. UCity is the multi-award winning mixed use building offering a community services hub, state of the art function centre, specialist disability accommodation, retirement living and much more.

This role is based at our head office on **Franklin Street in the CBD**

**Key Responsibilities**

Deliver exceptional and proactive customer service to all users of UCity from residents, staff, contractors and visitors

Maintaining the security and access control of the building

Assisting the efficient delivery of contractor services

Answer incoming calls, provide information to assist clients/customers or refer them to an appropriate contact, either within the business or elsewhere

**About You**
- Exceptional communication skills in person and on the phone
- Experience in the hotel or hospitality industry
- Able to manage multiple competing priorities
- Experience in Microsoft Office Suite

**About Us**

Uniting Communities is a leading, inclusive not-for profit community services organisation working alongside more than 80,000 South Australians each year to reduce inequality, improve wellbeing, overcome disadvantage and support people to live the best lives they can. We value diversity and are committed to providing respectful, accessible services.

**About the Benefits**
- In addition to your salary you can package up to **$15,900** per year pre tax and additionally a **$2,650** Meals and Entertainment card.
- To see how this could potentially benefit your take home pay, visit our salary packaging provider - Access Pay
- Paid Maternity Leave
- Early Intervention Physio Program
- Discounted Private Health Insurance

**Your Application**

Please attach a cover letter addressing the position description and a current resume including the names of 2 current referees, including a past or current supervisor.
- As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks._

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