Concierge

1 week ago

Adelaide, South Australia Peppers Retreats, Resorts and Hotels Full time $60,000 - $90,000 per year

Nestled in the heart of Adelaide's CBD, Peppers Waymouth has the bustling city at its doorstep. The property offers a luxurious collection of guest accommodation, offering hotel style rooms, spacious family suites and a penthouse. On-site TUTTO Cucina + Bar presents a blend of timeless and contemporary Italian dishes and welcomes guests daily from morning until night. With onsite gym, indoor heated pool and high tech conferencing facilities, Peppers Waymouth caters for a wide range of travellers. In your leisure time, hop aboard the tram at Pirie Street and uncover your new favourite restaurant or rooftop bar. Alternatively, venture further from Adelaide city to the enchanting Barossa Valley

Purpose

As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.

Key Requirements for this role

  • Ability to work across a variety of shifts including weekdays, weekends as required
  • A full Australian driver's license, with the ability to drive manual cars, is essential

Primary Responsibilities

  • Foster genuine connections with guests, making them feel valued and comfortable during their stay
  • Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
  • Address and resolve guest concerns promptly and professionally
  • Offer expert recommendations for local attractions, restaurants, and activities
  • Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance

Skills and Experience

  • Previous customer service experience, preferably in the hospitality industry
  • A track record of effectively managing multiple tasks and excelling in high-pressure situations
  • Strong problem-solving abilities and a proactive approach
  • Outstanding communication and interpersonal abilities
  • Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge

Accor Benefits

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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