Welfare Officer

$93,106 to $101,847
- Fixed-term, full-time
- Gardens Point

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Welfare Officer to join Student Services, Student Services and Wellbeing, Administrative Division.

About the Position The Welfare Officer is responsible for providing high quality professional services to international and domestic students addressing issues that directly impact on student wellbeing and success. This position reports to the Welfare Manager for supervision, workload management and for Performance Planning and Review (PPR).

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Administrative Division**

Administrative Division supports the governance and operations of the University, including planning and quality, facilities and services for students and staff. The Administrative Division is led by the Vice-President (Administration) and University Registrar.

**About the Department**

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE). The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit, Student Success Group and Human Resources.

The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff.

Student Services is responsible for providing a range of services to support the health and wellbeing of students in areas of Accommodation, Chaplaincy, Counselling, Disability Support, International Student Support, Welfare Services and QUT Medical Centres.

**What you need to succeed**

To thrive in this role, you will be proactive and dependable, with a desire to make a positive impact on the experience of our students.

You will demonstrate:
**Selection Criteria**
- Education, training and/or relevant experience equivalent to completion of a degree in Social Work, with at least four (4) years’ relevant experience.
- Demonstrated experience in the provision of welfare services to a diverse population, including brief intervention, risk assessment, crisis response and critical case management.
- Proven understanding of student transition and acculturation, financial, academic, and personal issues, as well as relevant legislation and guidelines.
- Demonstrated high level organisational skills with the ability to problem solve and use critical thinking while managing competing demands.
- Sound professional practice in confidentiality, records management, boundaries and supervision.
- Highly developed communication and interpersonal skills with demonstrated ability to collaborate effectively within a multidisciplinary team and with internal and external stakeholders.
- Demonstrated ability to design, deliver and evaluate, workshops, preventative programs, educational materials, activities, and events.
- Demonstrated understanding of inclusion, diversity, participation, and social justice.