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Customer Service Officer

2 weeks ago

Greater Adelaide SA, Australia BGIS Full time

**Customer Services Operator**

**BGIS**is seeking a motivated and adaptable **Customer Services Operator**to join our team in **Adelaide**. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service. As a Customer Services Operator, you’ll be responsible for supporting our clients and field teams through a range of service requests and queries.

**Shift Options**:
Night Shift: 4 days on, 4 days off, 10-hour shifts

**Key Responsibilities**
- Handle incoming customer inquiries professionally and efficiently
- Log and manage service requests, ensuring timely follow-up and completion
- Communicate with field staff, contractors, and other departments as necessary
- Maintain a positive and solution-oriented attitude to enhance the customer experience
- Accurately document and report any issues or patterns in service requests

**What We’re Looking For**
- Previous experience in a customer service role is highly desirable
- Strong communication skills and the ability to manage multiple tasks
- Problem-solving abilities and a proactive mindset

**What We Offer**
- Competitive salary and shift allowances
- Supportive team environment with development opportunities
- A role where you’ll make a real difference in supporting essential operations