Call Centre Representative

2 weeks ago

Sydney, Australia Daikin Full time

The Opportunity

Daikin, a world leader in air conditioning solutions is seeking to appoint a Call Centre Representative to join our growing team based in Sydney.

Ideally you will possess a natural eye for detail, be customer focused and possess initiative working as part of a close-knit team.

Duties will include:
Responsible for answering and dealing with customer/ dealer queries in a professional and timely manner.
- Accurately logging Technical Support and Service Requests
- Collaborating with internal stakeholders to offer superior customer service

Ideally you will have:

- An understanding of a fast-paced contact centre customer service or FMCG support environment
- Strong computer literacy including Microsoft Word, Excel and data entry skills
- Typing speed
- 40 wpm (minimum)
- High level of accuracy, excellent attention to detail and problem-solving skills
- SAP or similar ERP/CRM experience
- Complaints handling skills

This is an excellent opportunity to join a professional global company that offers support and encouragement to undertake training and up skilling programs.
- Note: this is a full-time role and hours of operation of the contact centre are between 8am - 6pm, Monday to Friday_

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