Head of Call Centre Operations

6 days ago

Sydney, Australia Talent Web Full time

Stunning new CBD Offices & WFH
- Bonus & great perks
- Growing team

My client is one of the worlds leading Insurers and is on the search for a Head of Call Centre Operations. This is a very exciting time to be joining in their growth period.

This role has a small team currently but you will have the beauty of building a larger team of your own and putting your own stamp on this role. With a great culture, offices and extremely generous salary + bonus, you will feel valued and love jumping out of bed in the morning for this role.

**The daily duties will include but are not be limited to**:

- Leading team meetings and educating
- Provide consultation advice where necessary
- Manage customer contact to withhold impeccable service levels in the industry
- Manage human resources issues for the contact centre
- Manage training, development, KPI's and career progression for all staff
- Monitor Sales and service levels
- Manage P&L

Your experience will include:

- Proven experience running a contact centre (Travel insurance will be highly desirable)
- Proven success exceeding targets and KPI's
- Experience running the P&L for the contact centre
- HR experience with training, career progression and any promotion/ employee relation issues
- Fraud awareness
- Experience in recruiting and onboarding call centre staff

Please hit APPLY with your resume today.

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