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Rostering & Scheduling Coordinator

2 weeks ago

Sydney, Australia 4C Recruitment Full time

Work from home and from the office Homebush
- Love customer service and building relationships in a fast paced environment?
- Leading organisation providing in-home care
- In-home care provider
- Work from home & 2 days per week in the office
- Great place to work - supportive team culture

This wonderful organisation provides much needed in-home care services to members of the community living with a variety of illnesses. Seeking to expand their team, full training will be provided for the right person.

**Responsibilities**:

- Staff rostering, coordinating changes and emergency requests in a timely manner
- Liaising with clients and staff over the phone in a professional manner
- Data entry of bookings using in-house CRM
- Rostering, plan for maximum efficiency
- Ensure compliance with all relevant legislation, standards, and regulations.
- Handle large call volumes - inbound and outbound
- Develop relationships, problem solve and display empathy
- Ensure documentation and administration work is to a high standard

**Key Criteria**:

- Rostering and scheduling skills and experience highly regarded
- Understanding of workforce management systems highly regarded
- Experience working in a high call volume customer service environment
- Tertiary qualifications
- Exceptional communication skills, both written and verbal
- Professional, empathetic and team player
- Aged Care, Healthcare industry experience highly regarded
- Driver’s licence essential
- Effective problem solver, good listener, well organised