Claims Service Specialist

8 hours ago

Melbourne, Australia Guild Group Holdings Ltd Full time

Claims Service Specialist

**Claims Service Specialist**

**Job Number**:
493657

**Work type**:
Full Time Permanent

**Location**:
Melbourne (CBD)

**Categories**:
Claims

**Who are we.**

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we have delivered exceptional products, services, and unparalleled customer experiences, driven by genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer reliable insurance solutions. At the heart of what we do is being there for those our communities rely on. We are Australian owned with offices nationwide, offering local knowledge and presence. As we enter our seventh decade, we continue to innovate and challenge the way we do things. There has never been a better time to join us.

**About the role**:

- Set clear customer expectations and manage claims according to Triage guidelines.
- Appoint service providers and capture accurate claim data on Claims Centre for efficient management.
- Set initial claims reserves based on received information and reserving philosophy.
- Manage low complexity and fast track Property/Motor claims with a customer-focused, financially efficient approach.
- Ensure claims meet guidelines, service standards, and SLAs while supporting team members and suggesting process improvements.

**About you**:

- Ideally, you'll possess insurance experience and a desire to grow and expand your expertise.
- Maintain excellent attention to detail, ensuring accurate and relevant information is captured for claims.
- You bring exceptional customer focus, attention to detail, and strong organisational skills.
- Able to work independently while collaborating and communicating effectively with team members.
- Build rapport with customers quickly in a high-volume, fast-paced environment, processing claims efficiently and professionally.
- Thrive in a hybrid work environment, demonstrating initiative, self-motivation, and discipline to meet personal and team goals.

Guild Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We pride ourselves on having an inclusive and productive workplace where we treat our people and clients with fairness, dignity, and respect.

**We offer**:

- Hybrid working - a mix of office and home when you're not out with clients.
- Paid parental leave for eligible staff and an extra day of paid leave in addition to your annual leave entitlements.
- Enhanced long-service leave.
- Staff discounts with leading retailers.
- Innovative Employee Assistance Program.
- Wellbeing initiatives.

**Come on, let's Thrive Together.**

**Advertised**: 13 Jan 2025 AUS Eastern Daylight Time
**Applications close**: 27 Jan 2025 AUS Eastern Daylight Time

Job ID 493657

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