Customer Service

1 day ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Seeking bright and engaging customer service experts with a full clean driving history to work in Dromana.

This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers and registered vehicles. They are currently seeking experienced customer service professionals to join their cluster of offices in the South East - You will be mainly based at the Dromana office, but you may be asked to assist at the Frankston office also from time to time.

Your new role
- You will provide excellent customer service in a fast-paced environment across a variety of channels, such as concierge and the customer service front counter.
- Some of your duties will include answering customer queries, and processing licence and registration payments and renewals
- You will have the flexibility to receive extensive cross-training across face-to-face customer service, as well as computer and licence testing
- You will primarily be located at Dromana, but may be required to work at Frankston from time to time.
- You will be on call until 9am on your rostered days off to account for unforeseen circumstances

What you'll need to succeed
- You must be flexible to work a variety of different hours each week.
- You will have previously worked in a face-to-face customer service role.
- You will have a high attention to detail and possess excellent time management skills.
- You MUST hold a current and valid full driving licence with mínimal loss of demerit points
- Willingness to work across the hours of 8:30am-4:30pm from Monday-Friday, and you will have the availability to work 20-38 hours per week
- You must have the ability to work in both a seated and standing position

What you'll get in return
- You will receive extensive training and ongoing support
- You will be part of an excellent work culture
- You will be placed on an ongoing temporary contract with competitive pay + super

What you need to do now

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