Customer Delivery Lead

4 days ago

Melbourne, Australia WEX Inc. Full time

**Ready to make an impact?**
Are you a dynamic, high-energy individual who thrives on driving change, inspiring stakeholders, and delivering exceptional customer experiences? Do you love the challenge of simplifying complex solutions and turning them into game-changing opportunities? If you're a proactive go-getter with a passion for project management and customer success, we want you on our team

**Why WEX?**
At WEX, we move fast, think big, and empower our people to push boundaries. As a Customer Delivery Lead, you’ll play a pivotal role in shaping the customer journey, ensuring seamless onboarding, and driving organic growth. We offer a competitive salary, hybrid work flexibility, and a vibrant culture in the heart of Melbourne’s CBD.

**Y**our Role**
Reporting to the Head of Program Management, you'll be the driving force behind our customer delivery strategy. Your ability to build relationships, simplify technical solutions, and rally cross-functional teams will be key to your success. This role is all about energy, innovation, and execution.

**What You’ll Do**
- Lead high-impact customer onboarding and change projects with rigor and precision—governance, stakeholder mapping, risk management, and all.
- Shake things up by streamlining processes and optimizing customer integration using cutting-edge technology.
- Drive pre-sales and organic growth opportunities, working closely with Sales and the Program Office.
- Deliver engaging product demonstrations that showcase real-world benefits to all levels, from managers to executives.
- Own and enhance the customer experience, ensuring fast-tracked implementations and maximizing revenue opportunities.
- Collaborate with internal teams to embed solutions into customer operations, ensuring a smooth transition from onboarding to go-live.
- Facilitate solution workshops that uncover new opportunities and create real value for our clients.
- Build and maintain strong relationships across all levels of our customers’ organizations, becoming a trusted advisor and champion for their success.

**What You Bring**
- A natural ability to energize stakeholders and create excitement around solutions.
- Proven experience in customer management, project delivery, and change management.
- Strong technical acumen—able to simplify complex solutions and make them compelling.
- Exceptional communication and interpersonal skills—you're a master at influencing and inspiring action.
- A problem-solving mindset with the agility to adapt to changing needs and priorities.
- A track record of driving results, accelerating sales cycles, and delivering outstanding customer experiences.

If you’re looking for a role where you can truly make an impact—leading with energy, innovation, and passion—this is it. Join us at WEX and be part of something extraordinary.

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