Delivery Lead

The Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions – from automotive batteries, roadside assistance and EV charging networks to travel and rewards solutions. We're the team that keeps people and businesses moving safely. And we're backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT).

The mobility sector is a dynamic and fast-evolving market sector. With innovation in the automotive and energy storage spaces, the AMS Group through its businesses – Assist Australia, ChargeFox, and Club Assist – is leading the charge in this exciting market.

From keeping people on the move to creating a sustainable future for all, your work across the AMS Group matters. We're innovating, growing and driving positive change for our partners and customers.

Assist Australia
provides automotive customers with wholesale roadside assistance, collision assistance and connected car emergency calls through the support of a national call centre team. Assist Australia supports about 2.7 million vehicles with roadside assistance.

AAA Travel and
AMS Rewards
procures and manages national rewards and benefits for mobility club members from retail discounts to insurance offerings, and with a reach of about 70% of Australian households.

ChargeFox
is Australia's largest and fastest-growing EV charging platform managing thousands of charging sessions across regional and national charging networks. ChargeFox partners with government, rental and company fleets to keep EV drivers on the move.

Club Assist
is one of Australia's largest automotive battery service providers. Club Assist offers end-to-end battery programs for mobility club partners and automotive retailers, delivering to every corner of Australia, as well as roadside assistance services. Its extensive battery range, including lead acid and lithium products, covers automotive, recreational, home and commercial applications.

The Role

Reporting to the Head of Digital Products and Applications, the Delivery Lead is responsible for establishing and driving delivery excellence across AMS's digital product portfolio, including Salesforce, NetSuite, Microsoft Dynamics 365 and other applications.

This role will lead the creation and standardisation of delivery frameworks across AMS' digital product portfolio, oversee execution across multiple delivery streams, and ensure AMS delivers business outcomes with predictability, transparency and quality. The Delivery Lead will act as the central orchestrator of delivery across multiple projects from intake through to BAU handover, including release coordination and CAB representation.

The role will work closely with stakeholders across customer growth, operations, and technology teams to coordinate intake, prioritisation, and delivery of initiatives, while proactively managing dependencies and risks.

Key Responsibilities

Delivery Leadership

• Establish and standardise consistent delivery frameworks tailored to AMS's environment.
• Own end-to-end delivery orchestration across multiple platforms and applications, from intake to production readiness.
• Co-ordinate release planning and represent delivery in CAB forums.
• Introduce structured tracking and resolution of dependencies and risks.
• Proactively identify and remove delivery impediments and manage risks.

Planning & Prioritisation

• Lead delivery planning, resource forecasting and allocation across multiple projects to ensure initiatives are well-shaped and resourced.
• Maintain backlog health in collaboration with stakeholders, ensuring priorities are clear and achievable.
• Partner with Finance and Strategy to align funding with delivery capacity, including ownership of team budgets, burndown tracking and initiative reporting.

Governance & Reporting

• Define delivery KPIs and report regularly to leadership on status of key strategic initiatives and operational development activity.
• Ensure consistent use of tools for visibility and transparency.
• Facilitate governance forums for initiative intake, progress tracking, and risk management.

Collaboration & Stakeholder Management

• Build strong partnerships with internal teams (customer, operations, technology) and external vendors.
• Act as a trusted advisor and first point of contact for issue resolution and delivery support.
• Serve as a conduit between business and technology, ensuring delivery teams remain focused on business outcomes.
• Support change management to ensure initiatives are effectively embedded within the organisation.

Continuous Improvement

• Foster a culture of continuous improvement across technology teams, making enhancements visible and meaningful to the wider business.
• Introduce standardised ways of working, including ceremonies and metrics, to drive efficiency and alignment across teams.

About you

• Proven experience as a Delivery Lead/Manager or Portfolio Manager in complex multi-platform environments.
• Strong knowledge of delivery methodologies (Agile, Scrum, Kanban).
• Experience leading delivery across Salesforce, NetSuite, and D365 or equivalent enterprise platforms.
• Strong stakeholder management and facilitation skills.
• Excellent understanding of backlog management, prioritisation, and intake processes.
• Proficient in delivery tooling (e.g. Jira, Confluence, DevOps platforms).
• Excellent risk management and problem-solving capabilities.
• Ability to manage multiple delivery streams simultaneously.
• Experience working in cross-functional environments with business, technology, and external vendors.