Customer Migration Delivery Lead

**Req ID**: 92116
**Department**: AR Migration
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
ANZ has a long history of being purpose-led, supporting our customers, colleagues, and communities during challenging times. Now, our customers need us more than ever.
Our strategy will lead us to reach our vision - being the best bank in Australia for customers who want to make the most of their money
In Customer Migration our mission is to move our customers to ANZ Plus as safely and seamlessly as possible, unlocking the benefits of ANZ's faster, simpler and safer Australian retail bank.
Working with teams across the bank and division, we're also helping to shape our future retail bank, including the products, services, processes and technology we offer to support our customers for the longer term.
In addition, ANZ are pursuing the acquisition of Suncorp Bank it will also be our mission to ensure these customers are migrated safely and seamlessly to their destination point.
To learn more about Customer Migration see our max page Customer Migration
About the Role
The Delivery Lead - Suncorp Bank will work closely with the Head of Suncorp Bank Migration and other Delivery Leads to plan for and deliver customer outcomes. You will manage prioritisation at the Portfolio level, and drive high performance and co-ordinate interdependencies between Squads. The role is accountable for the delivery of highly complex changes, which requires significant, coordinated work across Products, Technology, Servicing, Migration Comms, Employee Comms, Legal, Data, Finance, and Risk, in our legacy Retail business and in ANZ Plus.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent (multiple vacancies available)
**Role Location**: Melbourne or Brisbane only
**Work Hours**: Full-time
What will your day look like?
**The role is accountable for**:
Prioritisation
- maintaining the Portfolio Backlog and effectively prioritising the allocation of resource to ensure effective and efficient delivery of change related to initiatives and business outcomes
Product Owners
- defining business requirements for effective delivery of strategic initiatives
Matrix Delivery Plans
- effectively prioritising the delivery of Suncorp Bank Migration work throughout the portfolio
Journey Experts
- effectively delivering change throughout the Bank in alignment with the agreed priorities
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experienced Leader with solid experience in project delivery, governance and change management, leading highly complex, multi-matrix delivery models with strong partner delivery capability
Experience with Business Change programmes, project management disciplines, continuous improvement and agile methodologies
Analytical, strong ability to influence without direct authority and demonstrated learning agility to digest complex and large information sets to draw insights, conclusions and actions
Curious and constantly exploring innovations, industry/ environmental changes. Comfortable to make change and experiment with new approaches
Comfortable to ‘roll up the sleeves’ and work hands-on, collaboratively with passion and energy as a key member of a fast-paced team
Commercially savvy with an ability to manage, track and forecast returns on investment
Love taking on new challenges and driving outcomes in a planned and structured way
Fostering a safe and trusting environment where conflicts can be navigated in a healthy way and a ‘speak up’ culture is celebrated
Drive continuous improvement by coaching them through iteration and test and learn cycles
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
21/04/2025, 11.59pm, (Melbourne Australia)