Technical Specialist

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

Every one of our team contributes to helping make our members’ world better. As a Technical Specialist in our Technology team, you will:

- Ensure end-to-end processes are followed in identifying, tracking, fixing, and communicating issues to key stakeholders (particularly recurring issues).
- Providing complex client data management services including complex extraction of data for reporting, audit and legislative requirements, and management reporting.
- Ensure troubleshooting / problem-solving system failures and outages.
- Performing system installs and maintenance tasks for Australian Retirement Trust.
- Maintain the Active Directory, TCP/IP, DNS and DHCP and provide support as required.
- Plan, develop and deliver the technical program of work for the Service Operations team.
- Lead the implementation of industry best practice innovations and associated automation activities, delivering efficiency through technology across Sunsuper.
- Manage the end-to-end accountability for timely response and resolution of IT issues impacting on customers, both internal and external.
- Manage the IT Service Operations compliance in terms of Operating System patching, Antivirus protection and Software packaging and deployment.
- Manage the administration of System Maintenance, Task Automation, Mobile device management, software packaging and deployment activity.
- Mentor less experienced staff on the team.
- Manage the process for handover of systems from Projects to Technical Services.
- Provide the business with technical assistance to drive initiatives and improvements using technology.

This role is available as a **12 month maximum term/secondment **opportunity based in our Sydney location.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Advanced knowledge of System Management software products (e.g., Microsoft SCCM) with demonstrated experience in successful Application Packaging, Application Deployment, and other system administrative functions within a commercial environment (e.g., Patch management, Software metering).
- Demonstrated experience in Mobile Device Management and associated administrative software, incl. deployment, configuration, and management of mobile devices in a commercial environment.
- Demonstrated experience in performing Windows 7 Enterprise administration functions and associated experience with Microsoft Office products (e.g., Exchange, Office, Word. Windows 10 and Office 365 experience is also desirable.
- Demonstrated commercial experience with Active Directory and Group Policy.
- Experience supporting video conference and AV functionality.
- In-depth knowledge of current Microsoft server products and willingness to learn new technologies.

**How you'll benefit**

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Well-being initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

**Next steps