Customer Service Officer

**Company Description**:
**Are you ready to race with RWWA?**

The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA.

As well as controlling thoroughbred, harness and greyhound racing in Western Australia, RWWA operates the TAB which has more than 300 off-course retail outlets, a call centre and online betting services. Our motto is Better Your Bet because increasing profits through Western Australia’s own TAB means better returns for the local racing sector and state-wide communities.

Our business is unique, which means we can offer careers which are interesting, challenging and diverse. Our values are important to us so, to be successful, you’ll have to share them. We are honest, real and positive and we pride ourselves on achieving great outcomes for our customers. We work hard but have fun while we’re doing it.

Whatever your passion, our success is a team sport.

**The Opportunity**

**Salary**: $56,877 - $65,000 AUD + Super per annum

We are seeking a people-focused, motivated and experienced Customer Service Officer to join us in our Osborne Park office.

This role will provide quality Front Office/Reception duties in providing a timely and efficient customer service to internal and external customers as well as assisting with racing payments function and customer queries.

You will also be assisting with RWWA head office duties and maintenance, undertaking tasks associated with RWWA’s Records Management to ensure seamless processes are maintained by working with other Business Operations and Finance staff.
- A day in this role could see you undertaking the following duties:_
- Front of house Reception duties providing a high level of customer service to internal and external customers
- Greeting all external guests
- Managing the phone communications system for Reception
- Co-ordinate the access and security passes
- Processing of mail and courier requests
- Ensure seamless processes are maintained by working with other Business Operations and Finance staff
- Co-ordinate the access and security audit on a quarterly basis
- Manage pool car booking requests
- Assist with Racing payment function and customer queries
- Undertake tasks associated with RWWA’s Records Management
- Processing of cash and cheque payments
- Provide assistance with Business Operations duties as required
- Maintain Key register
- Co-ordinate stationery order requests

**Qualifications**:
**About you**
- Ideally to be successful in this role you will need:_
- Previous experience in a similar role.
- Organisational skills and ability to prioritise and manage multiple tasks.
- Excellent interpersonal skills to provide quality customer service and liaise with a variety of stakeholders.

**Additional Information**:
**What are you waiting for?**

As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.

**Additional benefits**
- Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
- Personal learning and development budget
- Hybrid and flexible work arrangements
- 17.5% loading on Annual Leave
- Enjoy discounts on optical and Private Health Insurance
- The opportunity to participate in a variety of regular employee experience events and wellness initiatives.
- Generous maternity/paternity leave entitlements
- At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly._
- We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply._

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.**

**Applications close Monday 20th January 2025