Ict Customer Support Officer, Service Tech and

4 days ago

Osborne Park, Australia Tang Technology Full time

Join Tang Technology and be part of a team with provides strategic IT services and solutions, we help our clients overcome the challenges of maintaining and implementing IT and enable our clients to get the maximum advantage for their IT investment. Tang Technology is a trusted name and has been in business for nearly 40 years. With our multi-generational IT experience, we know a thing or two about running a successful and profitable operation and selecting and supporting the right employees. We are always seeking to become more customer-obsessed, digitally focused, agile, and responsive. We live and breathe technology, the solutions, and the experience we pass on to our clients by the solutions we design and implement. We are looking for hardworking dedicated IT specialists to enable you and our company to continue to grow.

**Qualifications**:
Minimum of 2 years of experience doing this type of work
TAFE or High training in IT Support, Helpdesk or Servicing
Practical industry experience can be a replacement to industry training or higher education qualifications

**Experience**:
Has solid skills in network integration with
Database systems
Web servers
Application servers
Desktop Operating Systems
Windows XP, Windows 7, Windows 10, Windows 11
Mac Experience
Understand Virtualisation
Cloud Platforms, Microsoft, Google
Office 365 experience and management, SharePoint management, cloud services administration
PC hardware servicing and technical repairing, upgrades and fault finding
Has extensive experience in supporting user/customer-related concerns and major desktop deployment.
Has expertise in network troubleshooting and problem-solving skills with software, server, and hardware devices.

**Duties**:
Responds to escalation requests and notifies management as required
Handles the deployment of Desktops and Thin Clients.
Immediately attends to all the concerns of customer account clients
Observes security rules when it comes to troubleshooting.
Prepares Monthly Evidence for compliance reports
Complies and prepares software compliance reports

Employment Package Benefits
Allocations:
Company Car
Fuel Allowance,
Tool Allowance
Industry Training
Mobile Phone
Company allocated Laptop
Mobile Internet Access.

**Salary**: $49,564.05 - $69,407.13 per year

**Benefits**:

- Company car
- Employee discount
- Maternity leave
- Salary packaging
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- OSBORNE PARK, WA 6017: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Graduate Certificate / Graduate Diploma (required)

**Experience**:

- four (required)

**Language**:

- English (required)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: One location

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