Client Services Officer

$73,154 to $76,963
- Fixed-term, full-time
- Both Gardens Point and Kelvin Grove campuses
- **Reference number: 25380**:

- ** Term**: Fixed-term, full-time basis until 31 December 2025
- ** Remuneration**: $86,571 to $91,079 pa (HEW4) (inclusive of $73,154 to $76,963 salary pa, 17% superannuation and 17.5% recreation leave loading)
- ** Location**: Both Gardens Point and Kelvin Grove campuses
- ** Open to**:Applicants who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

**Who are we looking for?**
We are seeking a Client Services Officer to join Student Services, People Services, Administrative Division.

This position provides high quality services for clients engaging with services provided by Student Services, including QUT students and staff, as well as the wider community. A key facet of this role will be the efficient organisation of appointments, meetings and functions and the provision of basic secretarial and logístical support. The role also delivers professional frontline client enquiry management services.

**About us**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Student Services is responsible for providing a range of services to support the health and wellbeing of students in areas of accommodation, chaplaincy, counselling, accessibility and disability support, international student support, welfare services and QUT Medical Centers..

**What you need to succeed**
- Education, training and/or experience equivalent to completion of an Associate Diploma level qualification with relevant work experience in an office or medical environment.
- Record of success in delivering high quality, agile and proactive administrative support services to a professional standard (e.g. managing diaries, organising meetings and functions, implementing efficient systems).
- Proven time management and organisational skills which clearly demonstrate the ability to coordinate a range of competing work demands to achieve specified objectives within agreed timelines.
- Demonstrated written and verbal communication and interpersonal skills, including experience liaising with a diverse range of clients to provide accurate advice and solve routine problems.
- Proven ability to collaborate and work effectively as a member of a team, along with the ability to work independently with mínimal supervision.
- Demonstrated digital literacy with intermediate level expertise in the Microsoft suite (Word, Excel, PowerPoint, Outlook), Acrobat Pro and the ability to swiftly acquire competence in new software and systems.

**Life at QUT**

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

- A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
- Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
- Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
- Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
- Purchased Leave Scheme - up to 8 extra weeks.
- Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
- Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
- Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

**Belong at QUT**

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

**How to Apply**

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.