Operations Support Coordinator

Join large global company supporting Serco Immigration Detention Network. Ensure delivery of all operational resourcing requirements across the Serco Immigration Network.
12-month Fixed term Fulltime role based in Deakin, ACT.

About the Role
Reporting to the National Operations Resourcing Manager, the key purpose of this role is to work with key stakeholders across the Immigration business and to be the key contact for coordination of International removals, domestic transfers and charter operations.
You will also establish and work closely with internal and external stakeholders and undertake key business activities such as planning, coordinating movements of unlawful non-citizens and property / cargo, coordinate staff to attend training, preparation of reports including graphs and templates of new policies, review operational documentation in preparation for approvals within agreed timeframes.
This is a 12month fixed term, fulltime role working Monday - Friday and is based in Deakin ACT.

About You
You will be passionate about a career in Operations, self-motivated and able to work with mínimal direction. You are process driven and will be able to juggle multiple tasks and can prioritise effectively to meet deadlines, while displaying exceptional stakeholder engagement. You will be flexible and maintain composure in challenging situations displaying creative problem solving. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.
You will be an experience workforce planner with the ability to deliver all operational resourcing requirements across the Immigration business within Serco. You will have experience in strategic workforce modelling, resource planning and management, providing detailed analysis of resourcing issues and data reporting. You will have excellent stakeholder management skills with strong written and verbal communication. You are organised with an administration focus.

**To be successful in this role, you will have**: The highest levels of personal integrity and ethical behaviour. Tertiary Studies in a Business Administration, Finance, Human resources or equivalent experience within a medium to large company Excellent knowledge of reporting systems & Microsoft suite. Operational experience within an operational resourcing planning position supporting small to medium business. Demonstrated operational resourcing planning experience with proven examples in stakeholder management and implementing strategy to improve resourcing across a business. Demonstrated analytical, planning and decision-making skills. Experience working with reporting teams to collaborate and drive business improvement. Ability to ensure financially responsible outcomes are achieved for the business.

This is a position of trust, responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.

About Us
We are trusted to ensure the safety and wellbeing of people in our care across Australia’s network of immigration centres. Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment.

Join Us
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

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