Rostering Coordinator

**About the Opportunity**

The Rostering Coordinator is responsible for connecting our Home and Community care clients and support workers, through the delivery of high quality referral, intake and rostering support. This is a vital role that improves the quality of our services and employment experience by supporting and working with our stakeholders.

This is a permanent full-time role, based in our Deakin ACT office.

**Key responsibilities include**:

- Managing inbound and outbound calls servicing enquiries
- Scheduling clients and support workers to ensure equity and a balance of work and family life, while ensuring our clients receive efficient, professional and transparent service delivery
- Managing and negotiating on any roster schedule changes with internal and external stakeholders, ensuring quality rostering and compliance of Key Performance Indicators (KPIs)
- Communicating continuously with a range of internal and external stakeholders

**About you**
- Experience using Carelink or other rostering programs (not essential)
- Aged Care experience will be highly regarded
- Exceptional team player - be active and engaged
- Ability to work in a fast paced environment and deal with time constraints and other daily tasks and pressures
- Strong problem solving skills
- Excellent communication skills with the ability to create, manage and maintain strong relationships
- Willingness to work on a rotational roster between the hours of 7am - 6pm

**Benefits & Culture**
- At Uniting, we welcome and celebrate everyone regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity and proudly create a safe and inclusive environment for staff and clients._
- We are _**_bold, imaginative, respectful _**_and_**_ compassionate._**

**Further to this we offer**:

- Join an organisation that has a positive impact on our clients and the community
- Hands on training, development and mentoring with a leading provider
- Tax free salary packaging entitlements of up to $16,000 per year (pro-rata)
- Tax free salary packaged meal & entertainment card of up to $2,650 per year (pro-rata)

**_ At Uniting we believe that being fully vaccinated for COVID-19 is the best way to keep our employees and clients safe. That’s why we require all potential new employees to have received three (3) doses of a COVID-19 vaccine before they start work with us._**
- Note: At Uniting, we refer to Rostering Coordinators as Support Schedulers._