
Customer Service and Sales Representative
2 weeks ago
Job Title: Customer Service and Sales Representative
Company Overview:
Starvision is a company specializing in the production and sale of recreational vehicles (RVs), supported by a team of innovative and professional staff. We uphold the brand image of "Guardians of Adventure," providing high-quality RV products and service experiences to our customers.
Due to business expansion, we are now recruiting a Customer Service and Sales Representative to join.
Job Responsibilities:
1. Oversee RV sales activities to achieve product sales targets.
2. Provide professional vehicle introductions and negotiation services to ensure customers understand the advantages and features of our products.
3. Address customer inquiries, handle complaints, and coordinate resources across departments to provide timely solutions.
4. Conduct customer follow-ups to understand customer usage and feedback, thereby enhancing customer satisfaction and brand reputation.
5. Organize promotional events, offer vehicle test drive services, and facilitate customer engagement and purchase decisions.
6. Complete other tasks assigned by the manager.
Job Requirements:
1. At least five years of experience in customer service or tangible product sales.
2. Proficient in handling customer complaints and emergency issues, with strong responsiveness and effective communication skills.
3. Familiar with various office software, and capable of performing standardized task execution and management.
4. Strong customer insight and proactive mindset, able to analyse customer needs and provide effective solutions.
5. Familiar with customer follow-up processes and capable of collecting feedback and evaluating service effectiveness.
6. Applicants must be a lawful permanent resident or citizen of Australia.
Compensation and Benefits:
1. Competitive salary and commission system aligned with market standards.
2. Comprehensive training and professional development opportunities.
3. Additional job-related benefits and perks will be introduced during the interview.
Pay: $25.00 - $35.00 per hour
Expected hours: No less than 38 per week
**Benefits**:
- Employee mentoring program
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplementary Pay:
- Commission
- Performance bonus
Work Authorisation:
- Australia (required)
Work Location: In person
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