Customer Service Representative

7 hours ago

Bella Vista, Australia KinCare Full time

**Job Description**:
**About the role**:
We are looking for a talented Customer Service Representative to join our busy inbound call centre. As the voice of KinCare, you will be responsible for ensuring each customer's experience is of the highest quality. You will be required to direct calls and assist with a range of queries, which could include confirming services for existing customers, providing new customers with information on our services, or assisting our frontline care workers with their schedules.

What else you can expect:

- The choice of two roster options:
**1. Monday - Friday**: 10am - 2:15pm (plus your flexibility to work overtime and weekends on occasion)
OR
**2. Rotating roster (3 days per week) including**:

- **Mondays, Tuesdays** (6am - 12pm, 7am - 1pm, 8am - 2pm) and **Saturdays** (11:30am - 4pm or 2:30pm - 8pm)
- _Must be available for all shift options above. Rosters provided 4 weeks in advance._
- Extra hours on offer
- A fun, supportive team
- Ongoing training for your growth and development
- Opportunity for career progression
- Hybrid working model - work in the office 1 or 2 days a week, and the rest from home

**About you**:
You will be empathetic, with exceptional communication and customer service skills. You will thrive in a fast-paced team environment, and be able to remain calm under pressure.

Experience working in a call centre is advantageous, but not essential if you are a quick and eager learner. Strong computer skills are essential, and experience with CRM systems are ideal.

Additionally, you will have strong time-management and organisational skills, and outstanding attention to detail.

**About KinCare**:
We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

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